JOB STATEMENT: Process new customer information, post payments on customer accounts, collect on past due accounts, and verify that all orders and customers are within ABC, TTB and Bronco credit policies for all business units.

Essential Duties:

• Code, post and balance all incoming customer payments accurately, including lockbox check payments, electronic funds receipts, credit card payments and office deposits daily.
• Reconcile recorded payments to daily banking to ensure accuracy across multiple entities and bank accounts.
• Count and prepare all cash deposits, coordinating with Runners to have deposits taken to bank.
• Deposit all check payments received in the office via remote deposit.
• Process customer credit card payments and retail room payments via phone and in person. Communicate with sales staff and customers if cards decline and follow to resolution.
• Provide documentation when required and communicate with warehouse and customer service to resolve delivery, invoice or receiving discrepancies until resolution.
• Coordinate with other departments as required related to customer balance and status to approve scheduling of bottling contracts
• Answer incoming phone calls from sales reps and customers and respond to inquiries
• Monitor sales staff mobile banking deposits and release orders as applicable
• Communicate with Order Entry Dept, customers and sales staff daily to release credit blocked customer accounts for delivery
• Communicate with drivers regarding delivery or payment discrepancies, and perform daily COD audit of previous days deliveries and payments
• Perform daily update of sales aging reports, and run IR charge program
• Complete processing of daily IR charges after analysis of relevant data for each account
• Process incoming credit applications, customer terms change requests and enter data into IFS system across all business units. Maintain accurate and complete customer information in IFS.
• Monitor aging reports  and perform collection action for all past due accounts, including phone calls, email and USPS mailing to collect funds owed. Develop and implement strategies based on analyses of data, Agings and Bad Debt KPIs
• Run weekly, monthly and ad hoc reports for sales staff and Finance Dept. (i.e. aging and month end reports) as requested. Assist in month end closing procedures and reconciliation.
• Communicate with sales staff weekly via mail and email to coordinate collection of past due accounts
• Prepare and mail monthly customer statements
• Calculate and distribute monthly incentives reports for Finance Department
• Perform quarterly reevaluation of credit limits on customer accounts and adjust as warranted
• Provide backup to collect retail room payments when required
• Provide backup to A/R National staff and Credit & Collections as needed
• Perform quarterly reevaluation of credit limits on customer accounts and adjust as warranted

Special projects as assigned

JOB REQUIREMENTS:

Education/Experience:

• Customer service experience 2-3 years
• Accounting experience preferred 2-3 years
• 10-key touch

Abilities/Skills:

• Strong attention to detail and accuracy: Essential for handling financial transactions and reconciling accounts. 
• Excellent communication skills: Needed for interacting with customers and internal teams. 
• Proficiency in accounting software and Microsoft Office Suite: Moderate to advanced excel knowledge required. 
• Knowledge of accounting principles, fair credit practices and collection regulations: Crucial for accurate record-keeping and financial reporting. 
• Problem-solving and analytical skills: Necessary for resolving payment discrepancies and addressing customer issues. 
• Time management and organizational skills: Essential for managing multiple tasks and meeting deadlines. Ability to work independently and manage multiple tasks simultaneously.
• Basic bookkeeping and credit principles: Helpful for understanding the overall accounts receivable process. 

Knowledge of:

• Accounting principles
• Microsoft office to include, Word and Excel
• Calculator
• PC

Ability to:

• Communicate professionally with a variety of employees, customers and owners on a daily basis
• Multi-task in a fast-paced environment

PHYSICAL REQUIREMENTS:

• Sit for an extensive period of time
• Perform tasks using standard computer equipment

WORK ENVIRONMENT:

• Limited noise level
• Indoor climate

PERSONAL PROTECTIVE EQUIPMENT REQUIRED: 

• Side shield safety glasses, safety vest, head/ear protection and proper footwear when in production facility