PHONE OUTREACH FACILITATOR

Who is Comprehensive Healthcare?
Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services.

What are we looking for in a Phone Outreach Facilitator?
The Phone Outreach Facilitator is part of our Home Health Care Coordination team, which provides support to individuals who have chronic health conditions and who are transitioning from inpatient stay or are high users of the healthcare system. This position utilizes phone outreach to engage clients and provide agency-wide support for the Health Home Care Coordination program. In addition, the Phone Outreach Facilitator is responsible for the administrative duties of conducting eligibility reviews, inputting client data, and completing monthly billing reconciliation. This position requires sincere compassion for clients and their health, strong interpersonal skills to build rapport with clients and staff, and exceptional phone communication skills. This position is based in our Yakima office and may provide support to the Health Homes team members from all locations.

Phone Outreach Facilitator duties may include:

• contacting beneficiaries by phone to provide an introduction and overview of available care management services
• assisting in scheduling introductory home visits. Coordinates with care management staff to facilitate initial and ongoing appointments
• demonstrates and communicates a sincere passion for patients health. Demonstrates excellent communication and phone skills with each contact. 
• language used is respectful, clear, descriptive, concise and patient-centered
• completes all required documentation accurately and in a timely manner

Qualifications:

• High school diploma/GED 
• Two years of related experience

What Comprehensive Healthcare Can Offer You
Training and Development

• A variety of career opportunities in a wide range of settings with room for mobility and promotion
• Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs

Innovative Program & Services

• A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
• Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
• Joint Commission-accredited organization committed to continuous quality improvement
• Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services

Excellent Benefits

• Competitive salaries within our communities and industry
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Agency-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Agency-funded life and disability insurance program
• Financial incentives to further employee education
• Educational loan repayment programs (conditions apply)

Comprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race, sex, age, color, religion, national origin, sexual orientation, gender identity or expression, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local law. We value the diverse perspectives and strengths that our employees bring to the workplace and we encourage individuals from underrepresented groups to apply for our positions. The Human Resources department offers accommodations and assistance for the application and interview process; please contact us to make arrangements.