Sales Associate-Shelby Township

INTRODUCTION:

The purpose of this functional task listing, is to establish and define the basic function, reporting relationships, accountability, job requirements, job tasks and a performance review of a SALES ASSOCIATE for TFI Enterprises Inc./ Thrifty Florist.

BASIC FUNCTION:

The basic function of a SALES ASSOCIATE is to conduct well informed, face-to-face, knowledgeable, daily selling processes with a wide variety of customers and is totally committed to complying with established levels of quality and customer service.

REPORTING RELATIONSHIPS AND ACCOUNTABILITY:

A SALES ASSOCIATE reports directly to and is accountable to the Store  Manager of a retail outlet where one may be assigned to work.

JOB REQUIREMENTS:

EDUCATION:

High School Diploma or equivalent is required.

EXPERIENCE:

• A minimum of one year of successful, hands on experience as a face-to-face sales associate working in a retail environment such as a department store, clothing store, jewelry store, gift shop, flower shop, etc. is required.
• A minimum of one year of hands on experience handling money as in a cashiering position is preferred.

PHYSICAL REQUIREMENTS:

• Must be in good general health.
• Must have good vision and should not be color blind.
• Must have a full range of bodily motion as much standing, walking, reaching,        bending, lifting (in excess of 50 pounds), writing, handling, grasping, turning, and        and using computer keyboards are all daily requirements.

COMMUNICATION REQUIREMENTS

• Must be able to read, write and speak in the English language.
• Must have a pleasant and understandable face-to-face speaking voice.
• Must have a pleasant and understandable telephone voice.
• Must be able to use the company computer internet, fax machines and telephones in order to perform required daily communications processes.

LICENSE REQUIREMENTS:

None required.

JOB REQUIREMENTS:

• There is a “no days off” policy in effect during the week prior to the following holidays and including the holiday itself : Valentines Day, Easter, Secretary’s Day, Mother’s day, Memorial Day, Sweetest Day, Thanksgiving Day and Christmas Eve.  All Sundays which fall between Thanksgiving Day and Christmas day shall be considered as a normal work Day. However, days off may be granted during these periods of time if business conditions warrant and days off are approved by the Store Manager.
• May be required to work irregular hours at various times throughout the year.
• Must be a self-starter and able to work efficiently with little or no supervision.
• Must be able to work individually and as a team member in an efficient manner.
• Must be able to make personal face to face sales presentations to a wide variety of customers on a day to day basis.
• All Sales Associates are required to assist customers in both inside and outside  sales areas as well as performing the tasks and duties outlined in this functional task listing whether assigned to working inside a store or outside of the store.
• May be hired specifically for or assigned to outside sales processes. When hired or assigned to outside sales activities, the basic job tasks of a Sales Associate will be the same except as directed by the Store Manager, i.e., an Outside Sales Associate may or may not have any cashiering tasks to perform
• The work is generally not hazardous, but safety standards must be observed at all times in order to avoid injury.   
• Must have the ability to understand and react to customer needs.
• Must have the skill, knowledge and ability to influence customer buying decisions and to close a sale successfully.

MENTAL REQUIREMENTS:

• Must have good short and long term memory.
• Must be able to acquire an in depth product knowledge in a short period of time.
• Must be able to use basic and advanced math in an accurate and timely manner.
• Must be a quick learner.
• Must be detail oriented and accustomed to close follow up on all activities.
• Must have a professionally aggressive personality and never gives up.
• Must be success oriented.

ENVIRONMENTAL REQUIREMENTS:

Some work will be performed inside in a floral retail outlet that is climatically controlled and well lighted.  One will encounter clutter and debris on the floor at times and must comply with all safety standards in order to avoid injury.

Some work may be performed outside of the retail outlet in a designated sales  area. When working outside, one will be exposed to the elements of nature and proper protective clothing and apparatus must be utilized in order to counter the effects of nature.  Debris and clutter will at times be present and one must be vigilant in order to avoid falls, slips, trips, etc. and other types of injury.  The outside work is generally not hazardous but safety regulations must be observed at all times in order to avoid injury.