Maintenance Supervisor

JOB TITLE: Maintenance Supervisor 

REPORTS TO: General Manager 

DIRECT REPORTS: No 

Who We Are 

B.HOM Student Living is a division of BH Management Services (BH), one of the nation's largest multifamily owners and operators. Established in 2020 to deliver specialized management services for student housing, B.HOM manages 30,000+ beds at 34 schools across the United States.   

Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, the team at BH and B.HOM strive to create a smarter way to live, invest, manage, and grow.    

We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of how far we’ve come and are ready to tackle what’s next. Come join us!  

Role Overview 

We value new talent! Join us and receive a $500 signing bonus after 90 days of employment!

As the Maintenance Supervisor, you’ll have a big mission. If you choose to accept it, your mission will be to perform a wide variety of maintenance, supervisory, and administrative tasks as required. The Maintenance Supervisor is responsible for the pleasing appearance and the proper physical operation of the property. The Maintenance Supervisor supervises two or more staff as members of the Service Team. The Maintenance Supervisor position is a “working supervisor” position; therefore, the Maintenance Supervisor can expect to be involved directly in completing various maintenance or repair responsibilities. The nature of the responsibilities of the position often require considerable physical exertion in performing tasks related to the repair and maintenance of the buildings, grounds, mechanical, plumbing, HVAC, electrical, and electronic systems of the property. The Maintenance Supervisor must accomplish these responsibilities by creating a positive work environment; building relationships with the service staff, contracted vendors, other staff and residents; exercising good judgment; delivering outstanding customer service; and actively participating on the community management team. In addition, the Maintenance Supervisor functions in a residential setting; therefore, good communication and customer service skills are necessary at all times. You also understand the value of taking a moment to express gratitude to the village that helped to make it happen. As you can likely tell, 'how' things are done matters just as much as ‘what’ is done here at B.HOM! 

Key Responsibilities 

• Oversee work of all vendors contracted to do work on or provide services for the physical facility. Develop positive relationships with vendors, keeping in mind the best interests of the property and residents. 

• Select, train, supervise and evaluate Maintenance Technicians, Groundskeeper, Work Study Student Residents and Housekeeper (all positions do not exist at all properties) 

• Develop specifications for the work to be completed, often in consultation with the GM. Review and comprehend specifications that are provided by the corporate office. Make specifications available to possible vendors. 

• Review bids received from vendors, sometimes in consultation with the GM and determine which vendor will be assigned the work. Cost, prior experience with vendor, information from references, and ability to complete quality work in the allocated time will be some of the considerations in evaluating the bid. 

• If appropriate, negotiate in advance with vendor to obtain better pricing, a revised schedule of work, a revised period in which the work will be completed, or other related matters. Document any changes in writing, including the signature of the vendor and the GM. 

• Review the work of vendors while they are on site and immediately discuss any concerns. Inspect work when completed to determine if it meets the specifications and any other applicable standards. If the 

• inspection is delegated for some reason to another appropriate individual, ensure that the individual understands how the work is to be evaluated. 

• Review on an ongoing basis the contracts/agreements with vendors that provide supplies or ongoing services; determine if the property is receiving a good value for the work that is being done. Discuss any recommended changes with the GM and implement, if appropriate. 

• Manage areas of the budget related to facilities 

• Manage the work flow of service requests and other tasks in order to ensure the smooth operation of the property 

• Discuss with GM an effective procedure to ensure that the Maintenance Supervisor receives service requests in a timely and orderly manner from office staff. Ensure that procedures lead to the information noted being as complete and detailed as possible. 

• Assign work to staff and to yourself. Ensure that office staff have any information and tools they need in order to respond effectively to questions from residents, particularly if the repair will be delayed for some reason. 

• Review documentation of work completed at the end of the day, and note this information in the management operating/ accounting system. 

• Assess performance of staff in completing service requests, including whether a call back is necessary, efficiency of staff, their problem-solving skills of staff, and any feedback from residents or the GM. 

• Discuss with GM budget departments that deal with facilities. 

• Discuss with the GM at what level the Maintenance Supervisor may have authority to make/approve purchases or contract for services without consulting with the GM. 

• Understand how expenses will be coded to various general ledger accounts, and be aware of overall monthly expenses to ensure that expenses are in line with what is budgeted. Meet periodically with the Director of Finance and Administration to discuss this and any other related questions. 

• Discuss in advance with GM if expenses may exceed the amount budgeted for the month 

• Review Turn Manual with GM and begin to plan for the Turn process in late winter. Ensure that all tasks within the scope of responsibility of the Maintenance Supervisor are completed within established timelines. 

• Obtain necessary bids from vendors with the assistance of the GM. Bids will be based on any applicable specifications for the work to be completed. 

• Evaluate bids with GM and determine which vendors will be selected. 

• Maintain ongoing positive communication with selected vendors and provide them with necessary information throughout the Turn planning and implementation processes. 

• Ensure that other maintenance, grounds, housekeeping and student staff are trained related to their responsibilities during the Turn process. Involve them in the planning, if appropriate. 

• Assign work to vendors during the Turn process; complete this task based on corporate standards and what is known about the vendor and his/her work force. 

• Work effectively with GM, Team Leaders, vendors and property staff to ensure that work is completed based on specifications and within established time periods. 

• Meet with the GM and any other appropriate staff after Turn to evaluate how it went. Ensure that any comments are noted in writing, in order to assist with planning for the following year. 

• Achieves high productivity through reliable and punctual attendance and report any tardiness, attendance, and disciplinary issues to immediate supervisor. 

• Other duties as assigned 

You Have  

• Proficiency in MS Office applications 

• Strong verbal and written communication skills 

• Strong problem solving, organizational and customer service skills 

• Ability to effectively supervise and motivate staff members 

• Ability to work without direct supervision 

• Knowledge of safe use of cleaning agents and equipment used to perform job duties 

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals 

• Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs 

• May Require one or more of the following certifications:  

• EPA Certification, Type I and II  

• HVAC Certification  

• CPO Certification (pool) 

• Other licenses and/or certifications as required by state law 

• High School education or equivalent is a plus 

• Prior experience in business accounting and property management is a plus 

• 1 year electrical, painting, drywall and plumbing experience is a plus 

• 3 years related experience and/or training or equivalent combination of education and experience is a plus 

Physical Requirements/Environment: The physical requirements described here represent those that an employee must meet to perform the essential functions of this job successfully.  

• Lifting up to 50 pounds. 

• Full range of motion with upper and lower body. Continual movement including, but not limited to:  standing, walking, bending, stooping, crawling, and climbing stairs. 

• Ability to work with both hands for frequent grasping and manipulation. 

• Push or pull items and reaching overhead. 

• Operation of a motor vehicle onsite, if applicable. 

• Exposure to all weather conditions. 

Seniority Level: Experienced 
Industry: Property Management 
Employment Type: Full-Time 
Location: Onsite 

Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs. 

At BH/B.HOM, we believe our strength lies in our people. We are proud to be an Equal Employment Opportunity Employer, committed to fostering a workplace where everyone feels included, valued, and heard. Our posted compensation reflects the value of talent across multiple U.S. markets and is based on job-related knowledge, skills, and experience.