Customer Experience Specialist (CES) – Competitive Pay and Benefits
Are you a people person who thrives in a fast-paced, dynamic environment? Do you have a passion for solving problems and delivering top-notch customer experiences? If so, we want you on our team.
As a Customer Experience Specialist (CES), you will play a critical role in our 24/7 business operations, assisting customers with account needs while helping some of the biggest names in the industry transform funds from any source to any destination. You will provide exceptional service across multiple channels—phone, chat, and email—ensuring each interaction leaves a lasting positive impression with our customers.
What We Offer
- Competitive Starting Pay – $17.00 per hour
- Bilingual employees earn an extra $1.00 per hour
- Monthly Bonus Opportunities based on performance
- Retention Bonus for successfully completing training
- Surge Pay during peak times
- Night & Weekend Pay Premium
- Paid Time Off & Flex Days for work-life balance
- Comprehensive Benefits Package including medical, dental, vision, and more
- Company-Matched 401(k) to support your financial future
- All Equipment Provided for a seamless remote work experience
- Monthly In-Office Lunches for Atlanta-area team members
- Additional Perks and Career Growth Opportunities
What You’ll Do
- Assist Customers by providing accurate information and exceptional support regarding their accounts and our services
- Multitask Effectively by handling multiple chats and calls while maintaining top-tier service
- Problem Solve by investigating and escalating account issues as needed
- Update Customer Information to ensure records remain accurate
- Guide Customers through account applications and service processes
What We’re Looking For
- Customer-focused mindset with a passion for helping people
- Excellent communication skills both verbal and written
- Strong problem-solving and active listening abilities
- Tech-savvy with the ability to navigate computer systems and web tools
- Ability to type at least 25 WPM
- Adaptability and resilience in a fast-paced environment (call center experience is a plus)
- Motivated to exceed goals and deliver top-tier customer experiences
- Receptive to coaching and feedback for continuous improvement
Schedule and Work Environment
- Rotating 8-hour shifts (5 days per week)
- Monday – Friday: 9:00 AM – 10:00 PM
- Saturday, Sunday & Holidays: 9:00 AM – 6:00 PM (Some weekends required, paid at a premium rate)
- Primarily Remote with occasional in-office meetings
- Atlanta metro employees are expected to visit the Alpharetta office every six weeks
Join a Company That Invests in You
If you are looking for a rewarding career with competitive pay, strong benefits, and growth opportunities, apply today.
