Principal Objective of Position:
To ensure proper and accurate upkeep of all guest ledgers and records in order to assist in the financial success of the community. Assist in the leasing success of the community. To provide all guests, guarantors and prospective guests with an experience that matches the Book & Ladder Mission.
Essential Functions:
Ensure rents are collected and posted per policy compliance and monitor delinquency. Utilize Book and Ladder policies to determine the guests needs, preferences, and how the community can offer an exceptional experience customized for them.
Minimize delinquency through consistent follow-up, including phone calls, notices, and personal visits.
Post all guest charges per policy compliance.
Post all utility bill backs and revert fees per policy compliance.
Ensure bank deposits are made daily and reported accurately.
Accept checks, money orders, and certified checks for daily deposits.
Manage collections per policy compliance.
Work directly with local attorney to enforce evictions and other company policies as needed.
Keep up to date on all local and federal laws as they pertain to the organization.
Ensure accuracy of ledgers and Final Account Statements are processed in a timely manner.
Execute all Notice to Vacate, evictions, and lease re-leases and communicate with appropriate corporate staff. In accordance with local and state laws.
Address with guest concerns and requests on a timely basis to ensure guest satisfaction.
Assist with move-out walks during the turn period
Ensure that all insurance policies are managed according to policy and accurately tracked within the software; maintain guest enrollment in company offered insurance program.
Assist corporate with all month end reporting as needed.
Field questions from Corporate as it pertains to guest ledgers, records, and files.
Strive for 100% occupancy by ensuring guest satisfaction is met both with retention of current residents and future by leasing current and pre-leasing future availability.
Embody the Guest Experience by exceeding expectations and following procedures to warmly greet and cultivate a lasting and trusting relationship with future and current residents and guarantors.
Utilize Book and Ladder policies to determine the guests needs, preferences, and how the community can offer an exceptional experience customized for them.
Proactively market the community by championing offsite marketing plans that drive leasing traffic and met/exceed sales goals.
Ensure timely follow-up is being conducted to close the sale and meet leasing goals or assist current guests with any need that may arise.
Demonstrate professional authenticity to represent and showcase the community through onsite and offsite leasing and marketing efforts including, but not limited to tours, phone calls, events, housing fairs, etc.
Maintain accurate records in accordance to Book and Ladders policy and ensure property management software is updated in real-time with all aspects of the qualification process and leasing application.
Maintain clear and timely communication with current and future guests regarding their lease.
Maintain clubhouse operating hours and phone calls to quickly assist future and current guests.
Ensure proper sparkle and sanitation of tour route and model unit.
Ensure understanding of all Book and Ladder policies, procedures, and expectations.
Be a leader and champion of exemplary guest service and teamwork.
Other Responsibilities:
Assist General Manager and Environmental Services with turn process as needed
Assist with leasing duties as needed
Ensure the stable and safe operation of the property at all times and ensure compliance with all company policies and procedures, as well as local, state, and federal laws and ordinances.
Produce and/or review all daily, weekly, and monthly reports and activities associated with the property (i.e., invoices, property activity, leases, delinquencies, etc.); Submit required report to Corporate management as requested.
Conduct periodic inspections of vacant apartments.
Ensure the stable and safe operation of the property at all times and ensure compliance with all company policies and procedures, as well as local, state, and federal laws and ordinances.
Perform other duties as assigned by supervisor
