Care Navigator

Position Summary:

Coordinates individual referrals from community partners and vendors, overseeing the intake process, including ASAM assessments, diagnostic determinations, and appropriate treatment placements. Provides ongoing support to participants and collaborates with referring community partners and vendors to ensure continuous client care and seamless service delivery.

Essential Job Functions:

• Coordinates scheduling of Intake appointments with community partners/vendors
•  Work closely with community partners/vendors to ensure consistency in client care
• Ensure timely communication between individuals and healthcare providers
• Match participants with appropriate ASAM Counselors based on participants’ needs and needs of the referring community partner/vendor
• Maintain regular communication with community partner/vendor to address any concerns or issues
• Assist individuals with navigating the Placement process and accessing necessary resources
• Maintain accurate records of program placements, participant information, and community partner/vendor details
• Prepare reports and documentation as required or requested
• Develop and maintain relationships with community partners/vendors/organizations and placement providers

Essential Qualifications:

Certifications/Licenses:

• Ability to pass First level and NABS background clearance
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you

Education:

• Minimum of a High School Diploma or Equivalent

Experience and Competencies:

• Two years in Social Services field experienced with the target population
• Should have excellent language and people skills and be well organized in work habits
• Comfortable working with mental health and drug using population
• Ability to read, analyze, and interpret the most complex documents
• Ability to respond effectively to the most sensitive inquiries or complaints
• Bi-lingual is a plus

Working Conditions:

• Tasks may be performed in residential or office settings
• Normal work hours are from 8:00 a.m. to 5:00 p.m. Regular attendance is required. Working Overtime is required and essential to perform job duties at times.

Essential Physical and Mental Demands of the Job

The employee must be able to perform the following essential duties and activities with or

without accommodation:

Physical Demands:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds.  Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). 
• Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word.  Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.
• The normal work routine involves no exposure to human blood, body fluids or tissues.  However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.