Position Title: Case Manager
Department: Hatsa
Location: Hagatna, Guam
This is a full time, benefited position.
Description: Person in this position will be responsible for linkages to community resources including housing support services to meet the goals and needs of clients in the program. The case manager will assess the strengths and challenges of clients using person-center approach, facilitating a plan of care for each individual. Essential Job Functions include those listed below.
Essential Job Functions:
- Case management of a large caseload of participants, up to 30 at a time;
- Have a strong working knowledge of housing services, supportive services, and community resources;
- Ability to link clients to needed programs and provide warm handoffs;
- Heavy documentation;
- Assist clients in securing documentation and services needed to obtain housing;
- Assist clients in applying for housing vacancies, completion of supportive and subsidized housing paperwork, and monitoring progress to completion;
- Ensure clients transition smoothly to permanent housing;
- Follow clients through and among services to achieve housing stability and retention;
- Navigate clients until they are linked to appropriate housing intervention or services are no longer needed;
- Attend required monthly Guam Homeless Coalition Continuum of Care meetings and/or trainings;
- Provide weekly updates to Master By Name List and participate in weekly case conferencing meetings;
- Provide all services in linguistically and culturally appropriate manner, including use of interpreters for those with limited English proficiency;
- Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare;
- Perform any other duties as assigned.
Education:
- Graduation with a degree in Psychology, Social Work, Community, and Human Services, Rehabilitation Counseling, or a related field.
