Case Manager

Position Summary:

Day 1 Families Fund Case Manager will be responsible for assisting families in securing and maintaining stable housing while also providing life skills education to support long-term housing retention and family well-being. This position combines case management, housing navigation, and education functions. The Case Manager & Educator will meet with clients to assess housing needs and barriers, develop housing stability plans, and connect families to resources. In addition, this position will conduct workshops and one-on-one sessions in areas such as budgeting, employment readiness, computer skills, and parenting.

Essential Job Functions:

• Housing Navigation & Case Management
• Manage a caseload of up to 30 participants.
• Assess client housing needs, barriers, and eligibility for housing programs.
• Assist with securing necessary documentation, completing applications, and monitoring housing progress.
• Provide warm handoffs to supportive services and community resources.
• Ensure smooth transition and retention in permanent housing.
• Participate in Fresno Madera Continuum of Care (FMCoC) case conferencing, trainings, and CES updates.
• Provide weekly updates to the Master-By-Name List.
• Education & Life Skills Development
• Facilitate workshops for families in life skills, personal budgeting, job readiness, parenting, and other relevant areas.
• Provide one-on-one coaching and support to promote family self-sufficiency.
• Create a safe, engaging, and supportive learning environment.
• Encourage active participation from parents and children.
• Conduct outreach in the community to connect individuals with resources and offer classes.
• Documentation & Compliance
• Maintain accurate case notes, reports, and documentation in compliance with program, state, and federal guidelines.
• Collect and report data for program evaluation and outcome tracking.
• Ensure services are delivered in a culturally and linguistically appropriate manner.
• Other Duties
• Represent the agency in community meetings as requested.
• Support research and program evaluation efforts.
• Embrace and embody the mission, vision, and values of WestCare Foundation.
• Perform any other duties as assigned.
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation; and
• Perform any other duties as assigned.

Essential Qualifications:

• Minimum two (2) years’ experience in social services, case management, or related human services field.
• Strong knowledge of housing programs, supportive services, and community resources.
• Ability to design and implement life skills curricula.
• Excellent communication, public speaking, and interpersonal skills.
• Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint).
• Good documentation and organizational skills.
• Ability to work independently, manage multiple priorities, and remain calm in challenging situations.
• Demonstrated ability to work effectively with diverse and underserved populations.

Certifications/Licenses:

• Valid driver’s license and ability to transport clients.

• CPR Certification, First Aid Certification, and annual Tuberculosis test.

Education:

• Graduation with a two-year degree in Psychology, Social Work, Community and Human Services, Rehabilitation Counseling or a related field is required; and
• High School diploma or equivalent is required.

Experience and Competencies:

Working Conditions:

• Work is primarily performed in an office setting;
• Some travel is required; and
• Some outdoor activities may be required

Essential Physical and Mental Demands of the Job

The employee must be able to perform the following essential duties and activities with or

without accommodation:

Physical Demands:

• Occasional lifting of more than 10 pounds;
• Sitting, standing, walking, reaching are performed in the normal course of the position; and
• The normal work routine involves no exposure to blood, body fluids, or tissues, BUT exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee engaged in Category II tasks;

Mental Demands:

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions. 
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions. 
• Requires the ability to work under stress and in emotionally charged settings.
• The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.