General Description:
Under general supervision, this position is responsible to assist with the day-to-day operations of the dispatch and call center. Must be able to provide a high level of customer service to all customers; internal and external. Follow LifeCare’s SOGs along with the directives of management and the executive leadership team.
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Functions:
- Assist with monthly schedules and monitor shifts on daily basis
- Maintains accountability for personnel and enforce tardy and absentee policies
- Maintain minimum and acceptable levels of staffing for departments to include tracking and monitoring of overtime
- Complete daily staffing report for upper management
- Review of daily timecards, verify for accuracy and timely submission of payroll
- Responsible for employee photos, TIMS compliance, expiring certifications and compliance requirements for staff
- Assist with interviewing potential staff and making recommendations to HR on hiring
- Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned shifts.
- Keeps informed of departmental regulations, policies, and procedures.
- Ensures all calls are handled in a timely fashion and all discrepancies are reported to the appropriate department head or manager.
- Ensure communication department operates professionally Completion of probationary and annual reviews
- Ability to handle disciplinary actions and personnel issues
- Ensure staff is adequately trained to perform functions within department other duties assigned.
