Field Service Administrator 2

About Key Technology:

Key Technology has been providing innovative solutions to the food industry since 1948. We are a global leader in the design and manufacture of food processing technology. Products range from conveying, digital sorting, and process automation technology. Our ongoing innovations provide increased control, continuous processing and longer machine life–in processed fruits and vegetables, nuts, dried fruit, fresh-cut produce and more. Corporate headquarters are located in beautiful eastern Walla Walla, Washington. Here we continually strive to find and fulfill our customers’ growing needs.

Summary:

The Field Service Administrator serves as a point of contact and administrative support to a team of local, remote and international managers and field service technicians.  As an integral role within our Service team, the Field Service Administrator independently executes our order entry and invoice processes.  This individual interacts with, and creates important connections with, external and internal customers including Finance, Sales, and Engineering.  

Essential Responsibilities:

• Provide support to After-Market technicians and managers
• Responsible for service sales order entry process
• Responsible for ensuring technician time and expense transactions are processed and invoiced.  Provide solutions for customer invoice inquiries
• Maintain order entry files for job/audit tracking
• Investigate system or customer issues, resolve discrepancies and communicate resolutions
• Update data and upload documents to systems including Sales Force, AX, FSA and SharePoint
• Prepare correspondence for international travel requirements
• Support service scheduling functions
• Maintain contractor compliance tracking
• Schedule and attend meetings as required
• Other duties as assigned
   

Position Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Education and Experience

• Associate’s or Bachelor’s Degree preferred; and minimum 1-5 years of experience in an administrative, service operations, or accounting capacity

Communication Skills

• Excellent telephone, written and face-to-face communication skills

Reasoning Abilities 

• Ability to independently define problems, collect data, establish facts, draw valid conclusions and communicate findings

Other Skills and Abilities

• Advanced computer skills including competency with spreadsheets, word processing, graphs/charts, ERP systems, Web based scheduling and expense reporting software
• Fluent in the use of Microsoft Word, Excel, PowerPoint, Outlook and Teams
• Focused, detail oriented
• Sense of urgency
• Ability to work both independently and as vital part of team
• Willingness to interact with and represent service in other departments as functions demand
• Desire to research and resolve issues
• Knowledge of basic accounting principles 
• Ability to convey sensible consideration to customers and co-workers while working through difficult customer issues

Why Work at Key?

Key Technology offers a competitive benefits package for all full-time employees, including the following:

• Medical coverage through your choice of a high deductible health plan or a PPO plan. All plans include prescription drug coverage
• Flexible spending accounts, when allowed by tax laws
• Health Savings Accounts (HSA), when allowed by tax laws. Our HSA includes a 2x match, up to $1,000 annually
• Dental and Vision Coverage
• Paid life insurance and disability insurance, and options to purchase additional coverage
• Paid Maternity Leave
• Optional coverages include Long-term Care, Accident Insurance, and Critical Illness Insurance
• 401k plan with a 100% match on the first 3% of employee contributions, and 50% on the next 2% of contributions (4% match if you contribute 5% of pay)
• Educational Assistance reimbursement
• Accrued paid time off (PTO) 
• 10 paid holidays annually