Overall Summary:

Reporting to the Information Systems Management Director, the Information Systems Project Manager is responsible for planning, executing, monitoring, controlling, and closing Information Systems Department projects. They will be accountable for project scoping, forming project teams, identifying resources, and owning the success or failure of Bay Area Community Health Information Systems projects. The Information Systems Project Manager is responsible for consulting with BACH staff and vendors providing appropriate solutions that focus on meticulous, secure, and effective patient care, aiming to offer the best quality outcomes achievable for Bay Area Community Health patients.

Essential Responsibilities:

• Plan, initiate and manage Information Systems (IS) projects.
• Serve as liaison between business and technical aspects of projects.
• Plan project stages and assess business implications for each stage.
• Monitor progress to assure scope, deadlines, standards, milestones, deliverables, and cost targets are met.
• Identify and analyze gaps in workflows.
• Work with departments to identify gaps in data collection to improve KPIs and other reporting metrics.
• Submit project deliverables, ensuring adherence to quality standards.
• Lead ongoing development, implementation, adoption, and customization of all BACH IS applications.
• Participate in testing new functionality and/or software upgrades.
• Develop or update detailed project plans for BACH projects, including project objectives, technologies, systems, information specifications, schedules, and funding.
• Confer with project resources and vendors to identify and resolve problems.
• Prepare project status reports by collecting, analyzing, and summarizing information and trends.
• Prepare analytical reports.
• Direct or coordinate project resources.
• Schedule and facilitate meetings.
• Perform risk assessments to develop response strategies.
• Identify and coordinate the need for initial or supplemental project resources.
• Facilitate the identification and review of vendors or consultants to meet project needs.
• Develop documentation for system implementation.
• Assess current, or future needs and priorities through communicating directly with IS customers, conducting surveys, or other methods.
• Ability to work on a variety of projects at one time, each with competing priorities.
• Various other duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Secondary Responsibilities:

• Attend workshops, training, and meetings as needed, and as requested.
• Perform other duties as assigned by supervisor.

Qualifications:

• Minimum four years IS Project Management experience.
• Five years of experience in healthcare operations, including experience in healthcare IS.
• BS degree in business systems, computing, or related field or combination and/or education and experience is necessary.
• Demonstrated experience with current systems analysis principles, methods, procedures, practices, tools, and techniques, and project management principles.
• Proven ability to effectively communicate with various levels of knowledge, skills, and responsibilities.
• Detail-oriented, highly organized, and task-driven; adaptable to rapidly changing, fast-paced situations, with a strong understanding of customer relations.

Preferred Education, Experience, and Training:

• Prior experience assessing, developing, implementing, and evaluating IS-related projects.
• Project Management Professional (PMP) or Project Management (PM) certifications.
• Prior work experience at a Federally Qualified Health Center (FQHC).
• Familiarity with OCHIN EPIC.

Work Conditions:

• Travel locally to visit other sites; may require a day or overnight trip to attend events; workload may be demanding at times; require professionalism and confidentiality.

Physical Demands:

This position requires:

• Sitting, walking, and standing associated with a normal medical, clinical and administrative office environment, with some bending, reaching, stretching, and lifting up to 25 pounds.
• Manual dexterity for tasks involving standard office equipment and computer keyboard, including repetitive movements, such as typing.
• Traveling to work sites, including some exposure to outside elements.
• Exposure to potentially dangerous materials and situations, requiring adherence to extensive safety precautions and possibly the use of protective equipment.

Supervises:

Managerial personnel (supervisors, managers, directors, executive management) who are exempt or non-exempt and who are responsible for use of independent judgment to make personnel decisions or to recommend personnel decisions. Personnel decisions include, but are not limited to: hiring, promoting, transferring, evaluating, rewarding and terminating employees.