Summary:

As a member of our Guest Service team, you will create a positive environment for our guests by providing excellent customer service. You will work with other team members to ensure guests satisfaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to guests.
• Greet guests entering establishments.
• Answer guests' questions and provide information on food items.
• Process coupon codes
• Stock shelves, and mark prices on shelves and items.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Speaking - Talking to others to convey information effectively.

Work Attire

• Wear VG uniform as well as non-slip shoes required by safety department.

Education/Experience:

High school diploma or equivalent is required

Language Ability:

Able to speak clearly and comprehend directions in English. Able to read English. Ability to read/speak Spanish is extremely helpful but not mandatory.

Physical Demands:

• While performing the duties of the job the Team Member is regularly required to stand and walk for extended periods of time and bend and twist at the waist
• Team Member is required to frequently speak and to hear
• Occasionally required to lift and carry up to 25 pounds
• Use of hands to grasp tools such as a knife, spatula, ladle, and other utensils to prepare food
• Repetitive hand use
• Reaching for items below waist level (retrieving food items from walk-in cooler or drawers), between waist and shoulder level (washing dishes, placing plates on shelf), and above shoulder (retrieving plates or containers from shelves)
• Exposure to extreme cold (walk-in cooler), extreme heat (stove, oven), moisture (water, steam, dishwasher), and dust, fumes, or chemicals (cleaning solutions)