Relief Staff

POSITION OVERVIEW:

The Relief Residential Support Staff is an employee hired on a needed basis to provide coverage when regular full-time or part-time employees are not working their regularly scheduled shift due to vacation, illness, paid holiday(s) or any other requested or required absence. The Relief Residential Support Staff will provide residential care participants/residents in any of our residential programs. These programs include Les Marquis Family Emergency Shelter, Banyan House Transitional Housing Facility, El Chante Substance Use Disorder Men’s Recovery Home, and Sally’s Place Peer Respite Home.

The Relief Residential Support Staff works with our participants/residents by providing a unique level of support that places an emphasis on responsibility, respect, and compassion. Please note that training for each individual program is required prior to taking any shift for the different residential programs. 

A Relief Residential Support Staff can work 0- 37.50 hours a week depending on the needs of the individual residential programs. In this flexible position, you  are not regularly scheduled to work, have no set shifts, and staff will be called on to cover shifts that are day shifts, early evening shifts, night shifts or graveyard shifts. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Essential Job Functions and Responsibilities: 

• Relief Residential Staff must be able to work a flexible work schedule
• Must be available for a last minute call to cover a shift 
• Not regularly scheduled to work specific shifts or hours.
• Work hours vary week-to-week, dependent when full-time or part-time staff call out for their shift or when they are on vacation, or to cover a leave of absence. 
• Provide supervision and monitoring of residents on site, consistent with the program policies and procedures, which may vary significantly from site to site/program to program. 
• Ensure that residents participate in site programming as expected.
• Appropriately and accurately, document interventions, client behavior, and program progress.
• Answer the telephone and the door efficiently and courteously, as needed. 
• Detect and implement appropriate disciplinary reports and actions on violations of community rules/comfort agreements. 
• Perform other general office duties as expected for the shift being covered. 
• Able to think and act quickly and efficiently in emergencies. 
• Comply with all safety policies and procedures, including workplace safety, reporting work related injuries, and preventing potential safety risks for staff, clients and others.
• Respond to telephone calls pertaining to crisis, request for referrals, and requests for program information.
• Dispense resident medications as per prescription as needed (El Chante Men’s Recovery Home only). 
• Other duties as assigned by the Program Supervisor 

Other 

• Other duties as assigned by the Program Supervisor 
• Attend trainings and participate in events relevant to key responsibilities
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate 

QUALIFICATIONS & EXPERIENCE:

• High school diploma or GED required 
• At least 6 months of volunteer work or work experience in mental health, substance abuse, or working with families and children required. 
• Clear Tuberculosis Test and Health Screening from within the last 60 days - required. 
• Bilingual in Spanish preferred
• Must be able to work flexible work hours
• Must be able to work a shift at least 1-3 times per month
• Knowledge of alcohol and drug prevention and recovery/ treatment programs and principles;
• Knowledge of the effects of alcohol and drug abuse;
• Must demonstrate ability to understand client needs and work with adult men, particularly Latinos.
• Ability to manage client issues which may occur in recovery from drugs and mental health issues.
• CPR and First Aid certification (can be provided by La Familia)
• Experience working with adults in a residential settings
• Accurately and appropriately, document communications, behaviors and routine facility events as they occur. 
• Ability to use the equipment necessary to complete the responsibilities of the job.
• Experience in non-profit and community-based organizations preferred. 
• Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations. 
• Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties. 
• Proficient in MS Office and Google Workspace products.
• Valid CA Driver’s license required. 
  • Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.   

OTHER RESPONSIBILITIES:

• Demonstrates cultural awareness and provides respectful, client-centered care. 
• Maintains knowledge of community resources for client referrals 
• Attend work regularly, adhering to policies on absences and tardiness. 
• Understands and applies legal requirements, including confidentiality and risk management.

Timekeeping & Attendance Responsibilities

• Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
• Take all required meal and rest breaks in compliance with state, federal, and agency policies.
• Review and submit timesheets by established deadlines to ensure timely payroll processing.
• Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues. 
• Maintain consistent and reliable attendance to support team and program operations.
• Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
• Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.

TEAM COMMITMENT:

• Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
• Handles difficult or conflict situations constructively and seeks appropriate assistance.
• Accepts accountability and constructive feedback.
• Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
• Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
• Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.  

WORKING CONDITIONS and JOB SETTING:

• Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shoulders 
• While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear, use hands to keyboard, fingers, handle, and feel, stoop, kneel, crouch, twist, crawl, reach, and stretch.
• The employee is occasionally required to move around the office
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus 
• May require travel, dependent on agency needs
• Can work under deadlines
• Performing general physical activities such as picking up, moving, and using objects, tools, or controls
• The noise level in the work environment is usually low to moderate.

Physical Requirements

• Ability to safely operate a motor vehicle
• Ability to push, pull, and lift up to 50 pounds frequently.
• Ability to stand and move from one location to another daily. 
• Ability to sit for prolonged periods of time
• Ability to visually focus on near and far items, and to be able to switch between them.
• Ability to reliably report to work on time and perform the position's required tasks as scheduled
• Ability to grasp and carry items
• Ability to hear and effectively communicate with co-workers, clients, and the public
• Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
• Ability to process information and data for use within the organization

BENEFITS:

• Work-life wellbeing & excellent work hours
  • La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
• Supportive/Collaborative work environment 
• Opportunities for Growth and Professional Development
  • We believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.