Relief Staff

POSITION OVERVIEW:

The Relief Residential Support Staff is an employee hired on a needed basis to provide coverage when regular full-time or part-time employees are not working their regularly scheduled shift due to vacation, illness, paid holiday(s) or any other requested or required absence. The Relief Residential Support Staff will provide residential care participants/residents in any of our residential programs. These programs include Les Marquis Family Emergency Shelter, Banyan House Transitional Housing Facility, El Chante Substance Use Disorder Men’s Recovery Home, and Sally’s Place Peer Respite Home.

The Relief Residential Support Staff works with our participants/residents by providing a unique level of support that places an emphasis on responsibility, respect, and compassion. Please note that training for each individual program is required prior to taking any shift for the different residential programs. 

A Relief Residential Support Staff can work 0- 37.50 hours a week depending on the needs of the individual residential programs. In this flexible position, you  are not regularly scheduled to work, have no set shifts, and staff will be called on to cover shifts that are day shifts, early evening shifts, night shifts or graveyard shifts. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Essential Job Functions and Responsibilities: 

• Relief Residential Staff must be able to work a flexible work schedule
• Must be available for a last minute call to cover a shift 
• Not regularly scheduled to work specific shifts or hours.
• Work hours vary week-to-week, dependent when full-time or part-time staff call out for their shift or when they are on vacation, or to cover a leave of absence. 
• Provide supervision and monitoring of residents on site, consistent with the program policies and procedures, which may vary significantly from site to site/program to program. 
• Ensure that residents participate in site programming as expected.
• Appropriately and accurately, document interventions, client behavior, and program progress.
• Answer the telephone and the door efficiently and courteously, as needed. 
• Detect and implement appropriate disciplinary reports and actions on violations of community rules/comfort agreements. 
• Perform other general office duties as expected for the shift being covered. 
• Able to think and act quickly and efficiently in emergencies. 
• Comply with all safety policies and procedures, including workplace safety, reporting work related injuries, and preventing potential safety risks for staff, clients and others.
• Respond to telephone calls pertaining to crisis, request for referrals, and requests for program information.
• Dispense resident medications as per prescription as needed (El Chante Men’s Recovery Home only). 
• Other duties as assigned by the Program Supervisor 

Other 

• Other duties as assigned by the Program Supervisor 
• Attend trainings and participate in events relevant to key responsibilities
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate 

QUALIFICATIONS & EXPERIENCE:

• High school diploma or GED required 
• At least 6 months of volunteer work or work experience in mental health, substance abuse, or working with families and children required. 
• Clear Tuberculosis Test and Health Screening from within the last 60 days - required. 
• Bilingual in Spanish preferred
• Must be able to work flexible work hours
• Must be able to work a shift at least 1-3 times per month
• Knowledge of alcohol and drug prevention and recovery/ treatment programs and principles;
• Knowledge of the effects of alcohol and drug abuse;
• Must demonstrate ability to understand client needs and work with adult men, particularly Latinos.
• Ability to manage client issues which may occur in recovery from drugs and mental health issues.
• CPR and First Aid certification (can be provided by La Familia)
• Experience working with adults in a residential settings
• Accurately and appropriately, document communications, behaviors and routine facility events as they occur. 
• Ability to use the equipment necessary to complete the responsibilities of the job.
• Non-Profit and Community Based Organization experience highly desirable.
• Demonstrates and models excellent “customer service” orientation, especially in the ability to interact with people at all levels within and outside the agency.
• Thinks independently and can make informed decisions when needed. 
• Exercises extreme discretion with the ability to hold, balance and transmit public and confidential information needed by various parties. 
• Proficient using MS Office products, particularly Word, Excel, Outlook and PowerPoint.
• Acquires or maintains proficiency in using Google Drive products, including Docs, Sheets, and Forms.
• Valid CA Driver’s license
  • Auto insurance:  Personal vehicle may be used for business related purposes; it is recommended you inform your auto insurance carrier.   

BENEFITS:

• Accrue one (1) hour of sick for every 30 hours worked
• Work-life wellbeing 
• Supportive/Collaborative work environment 
• Opportunities for Growth and Professional Development