Outreach Coordinator

POSITION OVERVIEW: 

As the Community Outreach Coordinator for the Community Outreach Services With Us Initiative at La Familia, this position will support the coordination and implementation of project activities related to youth mental health promotion of emotional, behavioral, and any self-seeking stigma behaviors. The Community Outreach Coordinator will support in capacity-building, planning, implementation, and evaluation. The Community Outreach Coordinator will liaise with government and community partners and community residents strategically to advance scalable strategies to increase the behavioral health literacy among vulnerable community members across different neighborhoods and cities. As part of the Community Outreach Services Department, the Community Outreach Coordinator will contribute to the developing positive work culture of the department by demonstrating leadership and enthusiasm in work performance and for working with a dynamic team. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture. 

Essential Job Functions and Responsibilities: 

Community Organizing & Public Policy: 

• Participates in all assigned parts of approved work plan elements, including: 
• Cultivating and maintaining effective, collaborative working relationships with residents and youth, government personnel, community-based organizations, and other stakeholders from selected geographic areas to be involved in public policy campaigns and related topics focusing on mental health literacy and stigma reduction within youth. 
• Providing outreach, engagement, leadership, and support delivered in the forms of comprehensive public education and change campaigns that are culturally responsive, scalable, and leads to increased behavioral health literacy in Alameda County. 
• Promoting initiative aims and civic engagement through grassroots techniques, youth engagement, and internal Town Halls.   
• Participating in all project/coalition meetings and regularly participating in sub-committee meetings as assigned/created. 
• Implementing coalition communication plans and participating in new member orientations 
• Designing, coordinating, and facilitating meetings, training, education, and presentations for youths and communities to reduce mental health stigma.  
• Planning special events in collaboration with youth and community residents (e.g., volunteer days, environmental scans, etc.) for the purpose of meeting project activities and objectives 
• Maintaining appropriate representation of oneself, La Familia, and the initiative at the City, County, and State levels by attending County Board of Supervisors/City Council meetings, other project-related collaborative meetings, and effectively navigating the current state of initiative-related politics.  
• Building a culture of advocacy and activism in the service area and surrounding areas through civic engagement, leadership development and mentorship.  
• Supporting an equitable post COVID-19 recovery by empowering residents to advocate for the resources and funding needed for economic stability and culturally responsive access to mental and physical health in order to address the deep disparities and stigmas within our service areas.   
• Providing technical assistance to various grassroots community groups in the service areas.  

Administrative & Work Plan Implementation 

• Maintains and updates various project documents, including coalition member documents, meeting agendas & minutes, etc.; and acts as primary point of contact for all youth participants and other coalition members 
• Provides day-to-day management, support, and progress-tracking of activities assigned to youth participants and youth resident leaders acting in a volunteer capacity 
• Gathers community data in the fashion of one-on-ones and small group sessions to support project activities and objectives 
• Monitors County Board of Supervisors/City Council, community groups, and other meeting agendas, and provides adequate, timely reports to youth leaders and other liaisons for meetings attended 
• Assists in preparing draft documents for campaigns and other mental health stigma awareness materials 
• Assists in writing and preparing drafts of all reports necessary to maintain funding  
• Coordinates and maintains social media presence for the collaborative and its initiatives 

Other: 

• Provides input and feedback on potential related projects/programs as appropriate
• Collaborates on special projects related to agency objectives as appropriate 
• Implements program policies and procedures as directed by supervisor 
• Miscellaneous duties as assigned by supervisor  
• This position has no staff supervision responsibilities 
• This position work schedule requires working occasional evenings and weekends
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate 
• This position does not include supervision of staff

QUALIFICATIONS & EXPERIENCE:

• BS/BA Degree in the mental health field, or social services and/or 4 years community outreach, education/experience 
• 2 years of experience in mental health field or community outreach 
• Spanish Bilingual Preferred
• Non-Profit and Community Based Organization experience highly desirable.
• Demonstrates and models excellent “customer service” orientation, especially in the ability to interact with people at all levels within and outside the agency.
• Thinks independently and can make informed decisions when needed. 
• Exercises extreme discretion with the ability to hold, balance and transmit public and confidential information needed by various parties. 
• Proficient using MS Office products, particularly Word, Excel, Outlook and PowerPoint.
• Acquires or maintains proficiency in using Google Drive products, including Docs, Sheets, and Forms.
• Valid CA Driver’s license

• Auto insurance:  Personal vehicle may be used for business related purposes; it is recommended you inform your auto insurance carrier.   

OTHER RESPONSIBILITIES:

• Assumes responsibility for doing assigned work and for meeting deadlines.  Completes assigned work on or before deadlines in accordance with directives, policies, standards and proscribed procedures.  
• Demonstrates an awareness of and sensitivity to clients including cultural and ethical beliefs; and implements care in a thorough, skillful, consistent and continuous manner.
• Knowledge of community resources for client referrals.
• Attends work regularly and adheres to policies and procedures regarding absences and tardiness.  Provides adequate notice to supervisor and management with respect to vacation time and time-off requests. 
• Demonstrates knowledge of legal issues including client confidentiality and risk management in all aspects of client care and department functioning.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TEAM COMMITMENT:

• Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others; and acts as a resource to team members and clients where appropriate.
• Handles difficult or conflict situations constructively and seeks appropriate assistance.
• Takes accountability for own actions and accepts constructive criticism.
• Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development including providing training and consultation.
• Observes and keeps self-informed activities in the department and makes recommendations for change.
• Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, and executive staff, and community stakeholders.
• Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain goodwill within the agency.  

WORKING CONDITIONS and JOB SETTING:

• May be required to work some evenings and/or weekends
• Ability to occasionally or frequently stand, walk, sit and reach with hands and arms above shoulders 
• While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch
• The employee is occasionally required to move around the office
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus 
• May require travel dependent on agency needs
• The employee may occasionally lift and/or move up to 50 lbs.
• Can work under deadlines
• Performing general physical activities such as picking up moving, and using objects, tools or controls
• The noise level in the work environment is usually low to moderate

BENEFITS:

• Excellent Health benefits package for you and your family including:
  • Medical/dental/vision benefits with 95% employee & 80% dependent employer premium contribution and employer paid life insurance.
• Vacation, 15 paid holidays, 12 paid sick days upon accrual
• Employee Assistance Plan to support yours and your family’s wellbeing and finances 
• Pet Plan Benefit: 
  • PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
• 403(b) retirement plan
• Work-life wellbeing & excellent work hours
• Supportive/Collaborative work environment 
• Opportunities for Growth and Professional Development
• License and Certification renewals reimbursed