Summary:
Leads the hotel to deliver amazing guest experiences each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Creates a welcoming and caring service environment by overseeing the overall guest experience throughout the hotel and building solid relationships with all department managers. Drives team to excel, meeting/exceeding financial goals and acts in accordance with all corporate policies and procedures.
Duties and Responsibilities
SKILLS:
We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. This position requires strong leadership skills by those who are not afraid to be imaginative or inspired. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your staff performance in order to provide a Four Diamond level of service for all guests each and every day. We require a four-year degree or equivalent experience and two to three years of full employment in a related position. Hotel experience required.
RESPONSIBILITIES INCLUDE, BUT ARE NEVER LIMITED TO:
- Candidate must be extremely guest focused and have excellent communication skills (both verbal and written)
- 1 year minimum food and beverage experience
- Be attentive to detail and computer skills are helpful but not required
- Flexible hours.
- Food Handler's Certification Requirement:
- As a requirement by the Illinois Department of Health (Section 750.570 of the Illinois Food Service Sanitation Code) all food handling employees are required to obtain a food handling certification within 30 days of hire. Certifications must be accredited by the American National Standards Institute and can be completed online within a 24 hour period. For more information, visit the Illinois Department of Public Health at www.dph.illinois.gov
- Responsibilities:
- Present menu, answer questions, and make suggestions regarding food, beverage and service; communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
- Breakdown, clean and set-up of tables, buffets, and food stations.
- Work harmoniously and professionally with co-workers and supervisors.
ESSENTIAL PHYSICAL REQUIREMENTS:
• Ability to stand for an entire shift.
• Ability to reach, bend, stoop, lift, push and pull.
• Must be able to stand for extended periods of time, and lift and carry up to 30 pounds.
• Ability to work in front of a computer monitor for extended periods of time.
• Ability to tolerate moderate temperature changes in the building.
• Ability to handle repetitive motion of the wrists, hands and fingers.
ADDITIONAL QUALIFICATIONS:
• High school diploma or general education degree (GED)
• 2-3 years related experience and/or training
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of the Micros POS system.
• Ability to stand for long periods of time; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear and taste or smell. Frequent climbing, balancing, stopping, kneeling, crouching, or crawling may be necessary.
• Must be able to lift and/or move up to 25 pounds.
• Regular and reliable attendance.
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Check them out here:
Our Benefits
Compensation: $11.02 per hour.
