Project Manager

Job Summary: We are seeking a Project Manager for our Importer of Record team to work with our clients to successfully execute and complete projects and manage accounts as assigned.  This requires a strong ability to lead, manage, and take initiative while handling multiple aspects of different projects. This role is 100% in-office at our headquarters in Erie, PA.

Supervisory Responsibilities: 

• None. 

Duties/Responsibilities: 

• Oversee and manage full supply chain services for tech industry clients, including international and domestic freight, trade compliance, and specialized importer of record services.   

• Supervise warehouse operations, including device-level IT equipment configuration, factory resets, and logistics for onboarding/offboarding remote employees.   

• Coordinate reverse logistics, equipment returns, and lifecycle management, including secure destruction, remarketing, and recycling of end-of-life devices.   

• Lead and manage technical on-site installations, decommissioning, and removals for data center and end-user equipment, collaborating with global teams.   

• Act as a customer-facing decision maker, handling escalations and ensuring project delivery across multiple client accounts, not dedicated to a single account.   

• Learn operations in depth to effectively manage projects and teams, with growth potential into higher-level project management roles.   

• Maintain oversight of global operations, ensuring process standardization, data accuracy, and commercial efficiency across regions (US, Europe, APAC, Latin America).   

• Analyze and improve processes, minimize manual efforts, and contribute to financial management and commercial decision-making.   

• Support flexible work hours to accommodate global project launches and time zone differences, with expectation of occasional off-hours support and teamwork.  

Required Skills/Abilities: 

• Self-motivation with organizational skills, independent judgment, and problem-solving capability. 

• Strong decision-making skills, balancing the best interests of our company and clients. 

• Initiative, ingenuity, and judgment to set priorities, plan, make decisions, and complete requirements and assignments on time. 

• Must be able to manage multiple projects at once. 

• Allocate work time according to the priority of job assignments. 

• Ability to communicate (verbal and written) clearly and concisely, coordinate and execute work assignment(s) independently or in a team environment, direct others for effective results, and remain calm in stressful situations. 

• Prior experience in transportation, supply chain management, freight brokerage, or logistics industry preferred. 

Education and Experience: 

• High school diploma or equivalent required. 

• Two to five years of experience in a Project Manager role preferred. 

• Experience in Warehousing, Inventory management, Procurement, or Logistics and Distribution is preferred. 

• Customer-focused service industry experience is a plus. 

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.