IFG is seeking a skilled IT Systems Engineer to advance our commitment to modern technology management, operational efficiency, and automation. This role is essential in delivering exceptional support to technology users, combining strong communication skills with a deep understanding of the user experience.
The IT Systems Engineer will address technical challenges while building and maintaining strong relationships across the organization. By designing, implementing, and maintaining resilient systems, this position enhances technical efficiency and ensures the continuity of critical business operations.
Founded in 2003, IFG provides an array of business solutions supporting more than 482 independent financial professionals across 372 offices nationwide. IFG was named among the “Fastest Growing Private Companies in the US” by Inc. 5000 in 2020, for the eighth time since 2010. San Diego Business Journal ranked IFG #7 among the Largest Private Companies in San Diego in 2022. IFG was ranked 19th Independent Broker-Dealer based off revenue in 2023 by Financial Planning Magazine. In 2024, IFG was ranked 16th largest among national independent broker-dealers by Financial Advisor Magazine, based on revenue.
Job Duties:
- Manage and resolve employee service requests and incidents through the ITOps ticket system, ensuring timely response and resolution.
- Participate in and coordinate responses to major incidents, collaborating across teams to minimize impact.
- Build and maintain strong relationships with business units to ensure clear communication and effective IT support.
- Drive continuous improvement of service objectives by reducing response times and implementing automation to prevent recurring incidents.
- Develop and maintain comprehensive process documentation for IT systems and functions.
- Administer user permissions and application access throughout the lifecycle using hybrid identity solutions.
- Track and manage company assets and procurement requests, coordinating with vendors and partners.
- Implement technology changes in accordance with established change management procedures.
- Collaborate with the security operations team to ensure IT operations align with security governance.
- Manage endpoint configuration and application deployment using Intune, including development and maintenance of single sign-on (SSO) integrations.
- Conduct root cause analyses of IT issues and implement solutions to improve system stability.
- Provide regular updates to leadership on user requests, operational status, and incidents.
