ISM 0503 Guest Services Staff

Position: Guest Services Staff 

Description & Requirements 

Description 

Hourly Pay Rate is $8.50-$10.00 

Job Purpose 

This position fulfills a variety of roles within a busy ice rink with a primary focus on offering excellent customer service. 

Duties and Responsibilities 

• Practice excellent customer service 

• Greet all guests promptly and politely 

• Ability to give guests proper directions to the facility within local surrounding area 

• Communicate clearly and professionally with guests and staff 

• Execute policies and procedures professionally and accurately 

• Accurately handle cash and register transactions 

• Process transactions for purchases and rentals 

• Responsible for alerting managers on any discrepancies with the cash register 

• Pass out skates to guests 

• Return skates to skate racks 

• Disinfect skates 

• Clean/wipe down skates upon return 

• Use skate sharpening equipment to sharpen skates 

• Daily cleaning tasks within department 

• Required to attend all training sessions and staff meetings 

• Maintain a clean and safe facility 

• Required to be ready to work immediately at time of scheduled shift 

• Assist customers with equipment 

• Any other duties as assigned 

Qualifications 

• Must be available to work evenings, weekends, and holidays 

• Must be at least 16 years of age 

• Excellent customer service experience 

• Cash handling experience preferred 

Working Conditions 

Work is performed in several settings including a standard office environment at a recreational facility. Work may be performed both indoors and outdoors. Standard office equipment to be used includes computers, fax and copy machines, and telephones. 

Physical Requirements 

This position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, and pulling.