Inside Sales Coordinator

Electrical Components International (ECI) is looking for an Inside Sales Coordinator to join our team in Southfield, MI. 

Who We Are

Founded in 1953, Electrical Components International (ECI) is one of the world’s leading suppliers of electrical distribution systems, control box assemblies, and other critical engineered components for diversified markets. With 25,000 employees and 37 global manufacturing locations, ECI is the trusted partner to market leaders with 500+ customers. At ECI, we power smart, connected, and electrified solutions^TM that help solve the most complex challenges.

Since 2020, we have embarked on a successful journey to transform the company, delivering significant value to our customers, investors, and employees. As part of our strategic plan, we have defined key pillars to support and accelerate our growth trajectory. One of these core pillars is focused on driving excellence through enhanced capabilities, tools, and processes. To execute our strategy, we are looking to strengthen our organization with a Senior Accountant.

Key Responsibilities

The main objective of the Inside Sales Coordinator is to fully support the corporate mission statement by ensuring levels of support match or exceed customer expectations. This person will be tasked with aiding the Sales, Customer Service, NPI, & Quoting teams manage quotes, pricing, and support new part and revision launches.

In this role, you will:

• Process RFQs following procedures including gathering the information necessary to allow the quote group to provide a quotation to the customer in a timely manner.
• Interface with ECI and Customer engineering teams to ensure all prints, specifications, supply sources, and documentation needed to process RFQ’s are obtained in time to meet quote deadlines.
• Act as liaison between customer and various ECI functions (Sales, CS, NPI, Operations, Quoting) with day-to-day requests.
• Support new (NPI/ECN) part launches, by initiating NPI, Monitor SOP dates and help clear gates. Collect NPI POs.
• Serve as NPI escalation and help coordinate authorized material/tooling purchases to hit key customer milestones.
• Handle paperwork for new customers and locations such as credit applications, terms and conditions, logistics and supplier surveys.
• Support price management for assigned customers
• Appropriately handle issues individually or with a small group and raise issues as necessary to management’s attention.
• Work collaboratively within ECI to support Customer’s Purchasing and Engineering Groups.
• Aid in the coordination of internal activities to support customer projects. i.e. product development, program management, operations management, customer support.
• Assist Sales & Customer Service in coordinating the support for customers.
• Other duties as assigned.

Education & Experience

• Bachelor’s Degree from accredited four-year college/university preferred not required.

Knowledge, Skills & Abilities

• Industry experience within the supply base similar to ECI or within an OEM.
• Strong communication skills with ability to interface with internal and external customers
• Good analytical and general business skills
• Organized and capable of project coordination
• Display good judgment and initiative
• Demonstrated team membership skills

Company Values & Job Competencies

• Company Values: Safety, Accountability, Integrity & Ethics, Respect & Empathy
• Core Competencies:  Communication, Teamwork & Collaboration, Flexibility & Adaptability
• Individual Contributor Job Competencies: Quantity & Quality of Work, Technical Skills & Continuous Learning
• Supervisor & Manager Job Competencies:  Decision Making, Developing Others, Continuous Improvement
• Director & Above Job Competencies:  Leadership, Strategic Thinking, Results

Primary Location

This person will be located in Southfield, Michigan.

Our Culture

At ECI, we live by our core values of respect, empathy, accountability, integrity, and ethics. Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different perspectives and encourage new ideas.

Our commitment to operational and commercial excellence begins with our commitment to ethical excellence. We deliver results as One Team and follow through on our promises.

Physical Demands & Work Environment

• Must be able to remain in a stationary position 50% of the time.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Ability to communicate information and ideas clearly and accurately.
• Constantly operates a computer and other office productivity machinery.
• Ability to observe details at close range.
• Frequent hearing on the phone and in person.
• Constant reading.
• Constantly positions self to maintain files in file cabinets.
• Occasional travel to other work sites.
• Works in general office conditions.

ECI, and its subsidiaries are Affirmative Action and Equal Employment Opportunity employers. We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the protected categories under all Federal, State, and local laws. For more information, please click on the following links: About the EEO law and EEO law supplement.

Federal Applicant Information Poster

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Federal Contractor Applicant Information

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