Laboratory Client Services Manager
Â
Location: Onsite (Houston, TX)
FLSA: Exempt, Regular Full Time, Salary
Pay Range: $70,000 – 80,000 per year
Exciting opportunity for an experienced Laboratory Client Services Manager. Must have experience in either laboratory or medical office setting!
Are you an exceptional communicator with client services experience in a Laboratory or Medical Office setting? If so, this may be the amazing career opportunity you are looking for! This is an exciting opportunity to bring your organizational skills, customer service, and knowledge of laboratory diagnostics to a team that is not only dedicated to their customers, but to each other as well. Offering a competitive salary & benefits package, work-life balance, professional development, and an outstanding work environment, you will have everything you need to achieve success in your career!
Sagis Diagnostics is an entirely physician-led sub-specialty pathology group supported by a CAP-accredited histology lab located in the heart of Houston, Texas. Led by a team of board-certified pathologists, our lab is at the forefront of diagnostic science. We offer the highest quality services to physicians, physician groups, ambulatory surgery centers, and hospitals.
The Client Services Manager will interact with current and future Sagis clients to disseminate information, gauge customer satisfaction, and manage client relationships to ensure excellent customer service. This position will improve the client experience by responding to queries, resolving issues, and optimizing applicable workflows. Additionally, this position will be responsible for identifying areas for improvement, developing, and implementing initiatives aimed at enhancing Sagis Diagnostics’s services and the client experience, and collaborating on cross-functional teams.
Key Responsibilities
Essential Duties and Responsibilities
Ensure internal and external Customers, Patients, and Sagis Marketing Teams are provided with accurate and timely responses with respect to:
- The status of all specimen collection from pick-up, through the laboratory process, and physician sign-off
- Be aware and monitor all STAT (expedite) requests, along with the laboratory team
- Ensure the integrity and privacy of all information from Sagis systems is maintained
- Use LIS and billing systems to research and provide information upon request
Manage intercompany company communications to achieve Client Service Objectives:
- Develop and nurture proactive relationships both internally and externally.
- Owners and Partners
- Executive Leadership Team
- Sales and Marketing Teams
- Laboratory and Operations Teams
- Logistics Team and Providers
- Supplier Teams
- Proactively communicate with internal and external customers all information that will negatively impact their expectations.
- Actively pursue process improvements and corrective actions to prevent issues before they arise.
Manage the Department Staff with respect to:
- Training, coaching, mentoring, and staff development
- Assignment of duties and daily oversight
- Strategic and proactive hiring
- Performance management
- Guidance and corrective action
- Ensure that company policies and procedures are introduced, understood, documented, and followed by department staff.
- Develop strong internal relationships with managers in other departments to ensure that client needs are prioritized appropriately across the organization.
- Develop and implement metrics and goals for individual staff members that contribute to departmental and company objectives.
- Track, measure, and report on department and individual staff performance to senior management as requested.
- Actively participate in and contribute to corporate initiatives, projects, and committees as assigned.
- Perform other duties as assigned.
