Billing Customer Service Representative

Sagis Diagnostics is a physician-led subspecialty pathology group supported by a CAP-accredited histology lab located in the heart of Houston, Texas. Our lab is driven by a team of board-certified pathologists who are passionate about delivering cutting-edge diagnostic services. We provide the highest-quality pathology services to physicians, physician groups, ambulatory surgery centers, and hospitals across the region.

Principal Job Duties:

• Responsible for providing effective customer service to patients, clients, insurance companies and other medical facilities.
• Position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.
• Strong communication, both written and verbal; great active listening skills
• Exceptional interpersonal and rapport building skills
• Strong time management and organization skills
• Ensures record accuracy, follows up, and makes necessary revisions in billing system as needed
• Computer literacy imperative including ability to process patient payments and work in multiple clinical systems at one time
• Processes changes in system to support accurate and efficient billing process and financial close
• Able to use Microsoft Office – Word, Excel, and Outlook

FLSA: Non-Exempt, RFT
Schedule: Monday - Friday, 40 hours per week
Wage: $18-$22.00 per hour

Required Job Qualifications, Knowledge and Skills:

• High-school or equivalent degree Required- Associates degree or equivalent preferred
• Minimum 1-3 years’ experience in a patient-facing medical facility or practice- Required
• 1-3 years’ of experience in Medical Billing experience- Preferred
• Pathology Laboratory Billing experience a PLUS
• Must have excellent Phone skills, including familiarity with complex or multi-line phone systems
• Must have effective organizational and communication skills
• Must have effective time management skills
• Bilingual in Spanish a plus

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

While performing the duties of this job, the employee regularly works in an office setting.

Physical Demands

While performing the duties of this job, the employee is regularly required to type, file or lift office supplies up to 20 pounds. The employee is frequently required to stand, talk, see and hear.

Success Indicators:

• Team-oriented approach with the ability to take initiative, prioritize and manage multiple tasks simultaneously to meet expectations and deadlines across multiple projects
• Flexibility and adaptability and level of comfort with ambiguity and fluid priorities
• Professional client service manner and demonstrated ability to take initiative
• Ability to work both independently and collaboratively
• Flexibility and diplomacy in professional relationships

Why Join Sagis?
At Sagis, we value our employees and are committed to providing a supportive work environment with opportunities for growth and development. We offer:
Comprehensive Benefits:

• Dental and Vision with Guardian
• Company-paid Short-Term and Long-Term Disability, Basic Life, and EAP
• Voluntary Accident, Critical Illness, and Life Insurance options

Work-Life Balance

• Flexible Scheduling and Fair Wages
• Paid Time Off, Floating Holidays, and Scheduled Holidays.
• Paid Parental Leave

Professional Growth

• Tuition Assistance and Job Training/Career development
• Comfortable work environment with supportive leadership and company events

Additional Perks:

• 401(k) Contribution
• Free Parking
• Wellness initiatives and a collaborative team culture

Join Our Team!
If you're ready to start a rewarding career and make a positive impact, apply today and become part of the Sagis family.

Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.