Join Our Team as a Collection Analyst
Do you have a compassionate nature and a passion for delivering exceptional customer service? Are you someone who truly listens, builds lasting relationships, and seeks the best solutions for customers? If so, we’d love to hear from you—apply today!
Location: Onsite – Corporate Headquarters in Sparks, MD (just off York Road, near Hunt Valley Towne Centre and I-83)
About the Role
Carroll Motor Fuels is seeking a detail-oriented and empathetic Collection Analyst to support our accounts receivable operations. This key position ensures timely collections from our valued customer base while upholding the trust and integrity that defines our company.
Responsibilities
- Monitor accounts receivable and identify outstanding debts.
- Contact customers with overdue accounts in a professional, solution-oriented manner to collect payments and/or negotiate payment plans.
- Identify reasons for delinquency and escalate issues to management as necessary.
- Maintain accurate and up-to-date records of all collection activities and communication.
- Collaborate with internal departments to resolve payment discrepancies and improve collection outcomes.
- Monitor and submit regular reports detailing the status of unpaid accounts and repayment progress.
- Develop and maintain positive professional relationships with both internal teams and customers.
- Respond promptly to customer inquiries with accurate and helpful feedback.
- Apply analytical and critical thinking skills to continuously improve collection processes.
- Handle escalated collection-related calls professionally and empathetically.
- Ensure compliance with all applicable contracts, laws, and industry regulations.
- Perform additional tasks and duties as assigned.
Required Skills and Abilities
- Proven knowledge of billing procedures and corporate collection techniques, with a strong aptitude for numbers.
- Familiarity with laws and regulations surrounding debt collection.
- General understanding of accounting principles and practices.
- Ability to manage priorities, work independently, and thrive in a dynamic, fast-paced environment.
- Excellent time management, organization, and multitasking abilities.
- Strong problem-solving skills and a customer service mindset.
- Exceptional written and verbal communication skills.
- High level of integrity, discretion, and reliability.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- Quick learner with the ability to adapt to new software and systems.
- Experience working with CRM systems is a plus.
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