Service Administrator

The Hiller Companies, LLC has an immediate opening for Service Administrator.  If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world.  Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States.  With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment.  Our team remains laser-focused on one goal - making the world a safer place.

Job Summary: The Service Administrator is a critical support role to the Service Manager and Service Coordinators to help ensure strong communication amongst the services teams, timely completion of jobs, and the presence of proper documentation for all work performed by the field. This role also serves as the primary liaison to 3^rd party portals helping to maintain compliance to customer and municipality requirements.

Key Responsibilities:

• Receive Scheduling Service Request Call Ins from customer
• Making phone calls to customers to follow up on open quotes
• Maintaining our Fire Alarm Monitoring Accounts
• Reviewing all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process.
•  Maintain and process inspection documentation as required during the job completion process.
• Aid Service Coordinators in the processing of PO’s and ordering materials as needed.
• Complete special projects as required.
• Offer suggestions and solutions on improving efficiency of general procedures.
• Assist with sending out quotes for existing customers that need a current quote to issue a purchase order for the service.
• Assisting Service Manager in tracking and addressing all jobs that are reopened due to missing information
• Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.)
• Develop positive and ongoing relationships with customers and team members.
• Burden and complete ST jobs
• Other duties as required

What We Are Looking For:

• High School Diploma/GED, required.
• Some college preferred
• 2+ years’ experience of customer service experience is required.
• Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.
• Confident personality to properly negotiate with outside organization contacts, such as vendors and customers.
• Excellent oral and written communication skills. Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.
• Strong record-keeping, analytical skills, time management, and job prioritization skills.
• Remarkable organizational skills and attention to detail.
• Demonstrated understanding of workflow processes, service operation metrics and customer follow-up.

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values:  Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.

Most employee benefits start from the first day of employment, including:

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
• Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
• Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.