Regional Manager, Shared Business Services

The Hiller Companies, LLC has an immediate opening for East Coast Regional Manager, Shared Branch Services. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world.  Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States.  With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment.  Our team remains laser-focused on one goal - making the world a safer place.

Job Summary: The Regional Manager of Shared Branch Services plays a crucial role in overseeing and managing the daily operations of shared branch services within their assigned region. This position ensures operational efficiencies for functions identified under shared branch services and provides exceptional customer service to the branch(es) in which they support. The Regional Manager will also supervise a team of employees, maintain compliance with relevant standard operating procedures, and drive shared branch services' growth and success.

Key Responsibilities: 

• Develop and implement strategic initiatives to streamline shared services operations, aligning with corporate goals and regional objectives.
• Provide leadership and guidance to a team of employees, fostering a culture of collaboration, accountability, and continuous improvement.
• Optimize shared service processes and workflows to enhance efficiency, reduce costs, and improve service delivery timelines.
• Monitor key performance indicators (KPIs) and metrics to measure performance and identify areas for improvement.
• Ensure consistent delivery of shared services across departments and locations, promoting standardization and best practices.
• Collaborate with stakeholders to integrate new services and technologies into existing operations, ensuring seamless transitions and minimal disruption.
• Implement risk management protocols to safeguard operations and mitigate potential risks related to shared service functions.
• Ensure compliance with relevant industry regulations, company policies, and procedures.
• Serve as a primary point of contact for senior management and key stakeholders, providing regular updates on shared service performance, initiatives, and challenges.
• Foster positive relationships with internal departments, promoting collaboration and effective communication channels.

Travel & Location Information: This position provides support to the East Coast divisions within the Shared Branch Services team. Travel requirements are flexible and mission-driven, including support for new acquisitions, training and workforce development initiatives, and other strategic business objectives.

What We Are Looking For:

• Bachelor's degree in business or a related field preferred.
• Proven experience in a senior management role overseeing shared services operations within a large organization preferred.
• Strong leadership and people management skills, with a track record of building and leading high-performing teams.
• Expertise in process improvement methodologies (e.g., Six Sigma, Lean) and experience in implementing operational efficiencies.
• Excellent analytical and problem-solving abilities, with a strategic mindset and a focus on achieving results.
• Outstanding communication and interpersonal skills, capable of engaging effectively with diverse stakeholders at all levels
• Strong knowledge of company operations, standard procedures, and compliance requirements.
• Exceptional leadership, communication, and interpersonal skills.
• Detail-oriented and able to analyze data and performance metrics.
• Proficiency in using relevant software and technology for operations.

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values:  Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.

Most employee benefits start from the first day of employment, including:

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
• Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
• Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.