General Duties and Responsibilities:
- Build rapport with prospective buyers, determine buyers’ housing needs and interests, demonstrate our model home and/or inventory homes and lots based on the prospect’s needs
- Convert community traffic to sales at the projected ratio
- Follow up with all potential buyers in order to convert to sales; prospect and develop referral contacts
- Present the value of using our preferred lender and achieve the preferred lender capture rate goal
- Ensure that all prospects fill out a Prospect Registration Card and enter all information into Lasso & NoviHome
- Manage buyer through the design, loan, start, construction, and closing process to ensure timely completion of buyer activities; coordinate appointments and follow up as needed
- Maintain constant line of communication with buyers and assist them through entire process from prospect through closing and warranty; keep customer informed of status of home at each stage of the process
- Trouble shoot and offer suggestions for solving any problems which may lead to a delayed closing; handle problems in a timely fashion
- Maintain a high level of integrity and customer satisfaction, meet company goals for Closing Survey results
- Develop thorough knowledge of home features, options pricing and design center selections and effectively communicate those to prospects and buyers
- Know current market conditions; update CMA as required by Management
- Host and attend realtor events; coordinate events such as model home grand openings and referral events
Qualifications:
- 2 or more years’ history of high sales performance in new or existing home sales
- Strong demonstration of the principles of product demonstration, sales techniques and quality customer service
- Strong verbal and written communication skills, adaptable to varying styles while projecting a positive image of the company
- Must be skilled at persuasion, negotiation, resolving conflict, identifying the needs of others and making effective presentations
- Ability to work autonomously and be internally driven to meet goals which will lead to success in the position; must be organized and customer service oriented
- Able to work weekends
