Business Process Analyst

Position Summary:

The Business Process Analyst provides day-to-day operational support and drives improvements/efficiency in business processes. This role will initially focus on end-to-end sales order fulfillment processes across all channels, including retail, ecommerce, corporate, and wholesale. This role is a key part in supporting day-to-day operational needs, scaling and improving our operations, ensuring timely and accurate order processing, and identifying and implementing process improvements.  This is a cross-functional role requiring strong analytical capabilities, advanced Excel skills, and a collaborative mindset. This role works closely with the Platform, Planning, Accounting, and Operations teams to continuously improve business processes and contribute to systems enhancement efforts.

We offer competitive pay and a benefit package that includes: medical, dental, and vision coverage, employer paid life & disability, paid time off, 401k retirement plan with employer match, and tuition reimbursement assistance.  Additionally, we offer exclusive employee discounts on both our glass and pottery products and at our restaurant.  

Primary Duties and Responsibilities:

• Support day-to-day operational needs by assisting with tactical support, such as resolving stuck orders, fulfillment and data issues, or system exceptions 
• Identify recurring system or process gaps, propose scalable solutions, and lead or support implementation to improve accuracy, scalability, and customer satisfaction
• Collaborate on ERP and system enhancements, including testing, documentation, and training support
• Develop standard operating procedures and provide training to cross-functional stakeholders (e.g. retail associates and customer service associates)
• Monitor KPIs and deliver actionable insights to drive continuous improvement
• Analyze order trends and fulfillment metrics to report on performance and inform operational decisions
• Partner with Planning, Customer Care, Operations, IT, and Accounting to gather requirements and design cross-functional process improvements

Qualifications Required:

• Bachelor’s degree with minimum of 2 years of relevant experience, or equivalent practical experience.
• Strong problem-solving and stakeholder management skills, and an aptitude for process improvement
• Excellent written and verbal communication; comfortable presenting findings and recommendations
• Advanced Excel skills, including PivotTables, functions (e.g. VLOOKUP) and data manipulation

Qualifications Desired:

• Experience with ERP/order management systems such as NetSuite, Microsoft Dynamics, or similar
• Familiarity with eCommerce platforms such as Shopify
• Prior experience contributing to or leading automation and continuous improvement projects
• Ability to work with large datasets and perform detailed analysis 

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk, and reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  The noise level in the work environment is usually quiet.

Simon Pearce is committed to the policy of equal employment opportunity and to provide all employees with the work environment necessary to enable them to advance on merit as far as their talents and skills will take them, without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a protected class of veteran, or any other legally protected status.