Senior Manager Technology

At Canine Companions, we’re dedicated to making a difference in the lives of people with disabilities. As an employee, you’ll help provide independence to individuals, while also giving a dog a meaningful job. Our commitment to our mission is reflected in our equally strong dedication to our employees. 

Our Employee Benefits 

We believe in offering a comprehensive benefits package to ensure the well-being and growth of our team: 

• Employer-Paid Health Coverage: Medical, dental, and vision benefits for staff 
• Paid Time Off: 14 paid holidays annually, including an Inclusion Holiday, plus 17 paid days off (PTO) during your first year 
• Retirement Savings: Employer-matched 403(b) retirement plan 
• Community Engagement: Additional paid hours to volunteer within your community 
• Employee Assistance & Wellness Programs: Support for both professional and personal well-being 
• Inclusion and Diversity Committee dedicated to ongoing efforts to foster a diverse and inclusive workplace by setting actionable goals and evaluating progress  

Employee Testimonial  
“Working within an organization that is part of a collaborative effort really resonates when you finally see the big picture.” 
— Technology Team Member 

The Senior Manager Technology is a leader in the Technology Department and is responsible for overseeing end user technical support, infrastructure operations, and cybersecurity. This position serves as a trusted technology advisor to leadership, as well as a helpdesk escalation point on desktop, server, network, cloud services and mobile device inquiries for the organization’s six campuses nationwide. This position will work closely with the Senior Vice President Technology to make strategic department decisions, manage budgets, and support staff in accordance with the organization’s core values: Teamwork, Compassionate Service, Integrity, Community, Excellence, and Innovation. 

Key Responsibilities  

• IT Operations & Helpdesk Management: Manage technology helpdesk, ensuring tickets are resolved within established Service Level Agreements and providing coverage as needed (8:30am to 8pm EST). Supervise infrastructure team members, coordinating helpdesk shifts and travel assignments for onsite technical support requirements (network setup, event audio/visual oversight). 
• Systems & Infrastructure Administration: Direct systems administration, including cloud-based environments, complex networking, hardware maintenance, device inventorying, software licensing, and technology accessibility. Standardize data backups across all systems, focusing on sustainable retention policies and efficient restoration processes. Develop, maintain, and refine disaster recovery plans, including failover measures, redundancies, and preventative actions. 
• Cybersecurity & Risk Management: Lead implementation of cybersecurity projects, allocating team resources and producing reliable timelines for launch. Manage cybersecurity controls, login securitization, and proactive auditing of all technology services. Transition entire organization to single sign-on and multi-factor authentication. 
• Strategy & Innovation: Evaluate, recommend, and implement best-in-class technology solutions, from digital transformation, automations, and threat intelligence. Track procurement expenses against established budget. Propose procedural improvements to supervisor based on organization productivity needs. 
• Vendor Relations: Build strong working relationships with technology vendors, actively seeking opportunities for streamlining, cost efficiency, and strategic growth. 
• Communication & Support: Deliver presentations and trainings to staff, management, and business partners when necessary. Communicate ongoing trends in technology operations to leadership team. Serve as primary emergency backup for Senior Vice President Technology on infrastructure and security matters. 

Qualifications  

To be successful in this role, candidates should possess the following: 

Must Have:  

• Experience working in IT helpdesk and Infrastructure Administrator capacity. 
• Experience contributing to strategic planning and department goal-setting. 
• Ability to lead and motivate team to be service-oriented and customer-first. 
• Ability to influence staff and build processes to ensure cybersecurity best practices. 
• Ability to build and execute complex projects independently, delivering timely status updates to leadership and mitigating risks to ensure a smooth and seamless end-user experience. 
• Ability to implement cutting-edge knowledge of infrastructure, cybersecurity, and asset management procedures, prioritizing efficiency and scalability. 

Nice to Have:  

• Minimum of 5 years’ experience in infrastructure administration, helpdesk support, and/or cybersecurity work in a multi-unit organization 
• Bachelor’s degree in a related field, or equivalent experience  
• CompTIA A+, Network +, Security +, Azure 104, Cisco/VMWare/JAMF/similar, MSFT Systems Admin/Engineer/IT Professional preferred 

Compensation 

• Salary Range:
  • $90,000-$100,000 annually (CA & NY)
  • $76,000-$95,000 annually (FL, TX, OH)

Inclusion and Diversity Commitment  

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.  

The base salary range above represents the low and high of the range for this position. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. 

Pursuant to local Fair Chance Ordinances, we will consider for employment qualified applicants with arrest and conviction records. 

Accommodation Request 

If you need accommodations during the interview process, please let us know. We are committed to ensuring all applicants have equal access to the opportunity to succeed.