Key Duties and Responsibilities
Brief description of duties in order of priority
Daily Resident Support: Assists with the daily operation of the programs and creates a welcoming environment with a focus on:
- Relate to the guests while helping with practical needs during intake.
- Answer questions and assist with helping solve routine problems.
- Listen to the guests and assist as appropriate, escalate any concerns to the program manager or other managers.
- Resolve conflicts and serve as a calming influence by using a Biblical model and de-escalation techniques.
- Assist Case and Program managers with evening and weekend activities including visitation supervision, transportation of guests and residents to meetings, church, and activities using a Wheeler vehicle.
- Assist with special events and other program duties as assigned.
Administrative Responsibilities: Performs a wide variety of administrative tasks to support the program operations which includes:
- Participation in daily, weekly, and other regular program meetings.
- Complete required paperwork including incident reports and answer email in a timely manner.
- Communicate in a timely manner with supervisors via written and verbal communication.
- Maintain and update necessary records and coordinate information with other staff.
- Maintain legal and ethical confidentiality in all guest related matters.
REPORTING RELATIONSHIPS: This position has no direct reports.
Competencies Required
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Unique for this job
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Unique for this job
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For managers of people
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Adaptability
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Communicates Effectively
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Guest/Customer Focus
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Collaboration
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Emotional Intelligence
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Listening
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Compassion
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Patience
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Timeliness
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Conflict Resolution
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Education/Experience:
- 1+ years of successful, recent work experience, demonstrating dependability and a strong work ethic.
- 1+ years general experience in a non-profit program department, preferred.
- Experience with addiction support, mental health issues, and trauma support, preferred.
- Familiarity with the Wheeler Mission program focus and our residents’ experiences strongly preferred.
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Required Knowledge Areas for Success (may be developed on the job):
- Guest Relations
- Conducting Bible Studies
- De-escalation, Trauma Informed Care, Mental Health Support
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Technical/Software Knowledge:
- Basic Proficiency in Microsoft Office Suite, including email and Word
- Basic Proficiency in Mission Tracker Software and Pay Com
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Mission Alignment:
- Belief in the inerrancy of the Holy Bible
- Alignment with WM values
- Adherence to WM Employee Policies
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Physical Requirements:
To perform the essential job functions of this position, a candidate must be able to:
- Walking short distances with the ability to ascend and descend stairs.
- Physical dexterity sufficient to type and operate standard office equipment.
- Physical ability to perform normal office functions with the endurance to remain standing for long periods of time.
- Strength to lift office supplies and equipment up to 40 pounds.
- Ability to drive a vehicle with multiple occupants in a city environment.
Other Requirements for Employment
- This is a full-time 40-hour position. Must be willing to work a flexible schedule including nights, weekends, and some holidays.
- Must possess a valid state issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended. Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency.
- Conflict of Interest Policy, Confidentiality Policy, and Statement of Faith
- Post offer acceptable background check required for all positions
- All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment.
Disclaimer: Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice. This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.
