Director of Financial Aid

Job Summary:

To perform a variety of complex and responsible supervisor and clerical duties for assigned area of responsibilities; to provide a variety of detailed information to students, parents, faculty and staff; to maintain complex and detailed records and files related to assigned area of responsibility; and to assist with special projects.

Supervision received and exercised:

Receives supervision from the Senior Director of Student Financial Services.

May exercise technical supervision over other clerical staff within the department.  May supervise other functional staff.

• Directs and coordinates the delivery of student financial aid and the maintenance of student financial aid records.
• Recommends, interprets, and administers and updates financial aid policies ensuring compliance with pertinent federal, state and local laws and contractual regulations.
• Prepares applications and/or proposals for federal, state, and local funds; develops, directs and implements budgetary controls for funds; and prepares department budget proposals.
• Coordinates financial aid operations with other appropriate college units, 
• Directs, trains, supervises and evaluates financial aid office staff.
• Researches, analyzes, develops and recommends departmental processes and procedures to increase/improve operational efficiency and to ensure proper controls and regulatory compliance.
• Oversees and coordinates the Financial Aid office response to program reviews and audits.
• Conducts need analysis and determines individual student eligibility for various aid programs.
• Verifies, documents and maintains student generated information used to determine eligibility for financial aid awards.
• Maintains liaison with Federal, state, county, and other agencies to answer questions, resolve problems, provide data, interpret and apply changes in rules and regulations concerning financial aid.
• Advises students regarding academic and career objectives in relation to financial aid; reviews students’ status to determine continuance or increase/decrease of aid.
• Develops, updates and presents financial aid information through the use of brochures, literature and workshops directed toward students, parents and community groups; and maintains and updates Financial Aid office information resource library.
• Reviews and responds to proposed legislation related to financial aid.
• Coordinates the development, implementation and maintenance of automated financial aid systems with the university computing resources staff and regulatory and guarantee agencies.
• Participates on university committees as required or assigned.
• Manages the student loan collection activities; and in collaboration with the Student Financial Services office, develops and directs a loan default prevention program.
• Prepares a variety of Financial Aid program related reports and correspondence.
• Attends and participates in professional groups, seminars and/or complaints and initiates corrective action as appropriate.
• Performs related duties as required or assigned.

Education & Experience:

• Bachelor's degree required. 
• 4 years of financial aid or related experience required, with additional years of financial aid related experience preferred.  
• Prior leadership and management experience strongly preferred. 
• Prior customer service experience preferred. 
• Ellucian Colleague experience preferred.

Other:

• Strong work ethic
• Communicate clearly and concisely, both orally and in writing
• Outstanding organizational and problem solving skills
• Positive attitude
• Customer service mindset
• Professionalism
• Knowledge and application of federal and state compliance with financial aid awards