Teller Supervisor I

Are you ready for a new career that will utilize your current arsenal of skills, while also preparing you for new opportunities?

Other financial institutions offer jobs.  At Johns Hopkins Federal Credit Union, we offer careers!  JHFCU is currently seeking a full-time TELLER SUPERVISOR for our branch located on the Bayview campus of Johns Hopkins. This position assists branch management in the daily coordination of Tellers workflow and function within the department as well as being responsible for implementing existing policies and procedures involving teller operations. 

Who are we?

It’s hard to find someone who hasn’t heard of Johns Hopkins, but did you know that JHFCU also serves our community and enriches the lives of our employees by fostering a culture of inclusion, shared purpose, and growth? For over 53 years JHFCU has been dedicated to positively transforming the lives of our members by providing trusted financial solutions, personalized services and unwavering support.  Together, we create an environment where both our members and employees can thrive and achieve their fullest potential.

Key Highlights of the Teller Supervisor role include:

• Uphold Credit Union's SERVICE culture: Support, Educate, Respect, Value, Innovate, Communicate, Empower.
• Demonstrate commitment to equity and inclusion within the workforce and membership.
• Responds to Teller questions, solves problems and assists with complex transactions and in particular sensitive member relations problems
• Makes judgements for Tellers within limits of authority pertaining to cashing and/or accepting checks or drafts
• Provides supervisory approvals and overrides as well as when it is appropriate.
• Utilize product knowledge to cross-sell and resolve issues, ensuring member satisfaction.
• Maintain effective communication and collaboration with colleagues and management.
• Ensure timely follow-up and accurate document processing, keeping supervisors informed.
• Maintain availability for calls and assist other departments as needed.
• Uphold workspace standards for cleanliness and security.

Our highly motivated staff of branch professionals have gone on to advance their JHFCU careers to new heights in Branch Operations, Lending, Finance,  Information Technology, Accounting and so much more!

In addition to advancement opportunities, the benefits of working at JHFCU include a Mon - Fri work schedule, no late evenings, off all major holidays, Birthdays off with pay, over $5,000 in annual tuition assistance, affordable health insurance, 401k with match and so much more.

Johns Hopkins Federal Credit Union careers are perfect opportunities for locals, as well as family members of post residents and other transplants new to Baltimore and the Hopkins community. 

Possessing a professional proactive attitude, along with excellent verbal communication skills, and the ability to perform multiple tasks with professionalism and tact are qualities that translate to success. Qualified candidates will have a high school diploma or general education degree (GED) and minimum two (2) years teller and one year supervisory related experience and/or equivalent combination of education and experience. 

Johns Hopkins Federal Credit Union (JHFCU) is proud to be an equal opportunity employer and makes employment decisions based on merit. JHFCU celebrates people from all walks of life and prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. All employment is decided based on qualifications, merit, and business needs. 

Johns Hopkins Federal Credit Union (JHFCU) is a federally chartered credit union completely independent from Johns Hopkins University, Johns Hopkins Health Systems, and any of the Johns Hopkins schools, hospitals, or programs. JHFCU holds a license to use the “Johns Hopkins” registered mark. JHFCU serves the employees, students, retirees and Alumni Association members of the Johns Hopkins University, employees and retirees of the Johns Hopkins Health System and its hospitals, and employees and retirees of other select entities. JHFCU is wholly owned by its members. Neither Johns Hopkins University nor Johns Hopkins Health Systems select, endorse, or are responsible for the goods and services offered by JHFCU.