Mortgage Operations Manager

Are you ready for a new career that will utilize your current arsenal of skills, while also preparing you for new opportunities?  

Stop searching and start your journey with Johns Hopkins Federal Credit Union (JHFCU).  As a Mortgage Operations Manager for JHFCU, you will be working collaboratively across the organization to exemplify our SERVICE (Support, Educate Respect, Value, Innovate, Communicate and Empower) culture.

Who are we?

It’s hard to find someone who hasn’t heard of Johns Hopkins, but did you know that JHFCU also serves our community and enriches the lives of our employees by fostering a culture of inclusion, shared purpose, and growth? For over 53 years JHFCU has been dedicated to positively transforming the lives of our members by providing trusted financial solutions, personalized services and unwavering support.  Together, we create an environment where both our members and employees can thrive and achieve their fullest potential.

Key Highlights of the Mortgage Operations Manager Role include:

• Responsible for the supervision of the day-to-day operations of the Real Estate Lending Department, including the origination, processing and closing of conventional, FHA, home equity and HELOC loans
• Uses strong knowledge of Encompass mortgage software to drive accuracy and efficiency within the department.

• Coaches, mentors and guides development for Real Estate Lending department staff direct reports

•  Underwrites conventional, home equity and HELOC applications. Responsible for reviewing staff’s HMDA data input to ensure accuracy and aggregating HMDA reporting data; trains staff on the HMDA reporting function as needed.
• Reviews mortgage loans to ensure compliance with regulatory requirements. 
• Assesses current processes and drafts recommendations to resolve system and procedural bottlenecks and enhance products and service level

• Assumes responsibility for establishing and maintaining effective and professional business relationships with  members and third parties to provide a high level of member service.
• At JHFCU, we understand the importance of work-life balance, we offer a convenient Canton location and paid time off for birthdays, and all major holidays. Our comprehensive benefits package further enhances the employee experience, featuring generous sick and vacation leave accruals, competitive compensation, a 401(k) plan with matching contributions, and a strong emphasis on continuing education to support professional growth. Additionally, we provide free parking and a host of other perks, making JHFCU an ideal workplace for those who value partial sentence needs completion

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/certification and experience:

Bachelor’s Degree (B. A.) from an accredited college or university; and a minimum of five (5) years of mortgage lending experience, plus three years of management experience with a strong emphasis on staff development, or equivalent combination of education and experience. Must have in-depth understanding of and ability to interpret regulations affecting lending programs. NMLS License is required.

Johns Hopkins University, Johns Hopkins Health Systems, and any of the Johns Hopkins schools, hospitals, or programs. JHFCU holds a license to use the “Johns Hopkins” registered mark. JHFCU serves the employees, students, retirees and Alumni Association members of the Johns Hopkins University, employees and retirees of the Johns Hopkins Health System and its hospitals, and employees and retirees of other select entities. JHFCU is wholly owned by its members. Neither Johns Hopkins University nor Johns Hopkins Health Systems select, endorse, or are responsible for the goods and services offered by JHFCU. 

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