Help Desk Level 2 -- Google Cloud, Microsoft Certification

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

The primary function of the System Administrator is to set up, administer, monitor, and support the cloud, windows or Unix infrastructure. They provide technical assistance with cloud platforms specializing in Azure. They support and maintain servers, virtual desktop’s identity management and any additional cloud functionalities. The position will also provide additional support for on-premises devices such, but not limited to, PACS servers and imaging modalities.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization in local and cloud environments.
• Install, configure and upgrade computer components and software, manage virtual servers, and integrate automation processes in local and cloud IaaS providers.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Assist with the management of network servers and technology tools with the network engineer.
• Provide escalation to the technicians.
• Monitor performance and maintain systems according to requirements.
• Perform routine/scheduled audits of the systems, including all backups.
• Responsible for capacity, storage planning, and database performance.
• Troubleshoot issues and outages.
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Upgrade systems with new releases and models.
• Researching and recommending new approaches to improve the networked computer system.
• Develop expertise to train staff on new technologies.

INDCORP

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Education

• Bachelor’s degree in IT, computer science or related field of study.

Required Experience

• 2 years' Experience in cloud-based services. 
• 2 Years’ Experience with Microsoft Windows Server cloud environments.

Required Licenses and Certifications

• Microsoft Certified Solutions Expert (MCSE): Cloud Platform and Infrastructure
• Microsoft Certified Systems Administrator (MCSA).

Required Knowledge, Skills, and Abilities

• Experience with databases, networks (LAN, WAN) and patch management.
• Knowledge of data backup/recovery.
• Ability to create scripts in Python, Perl or other languages.
• Familiarity with various operating systems and platforms.
• Resourcefulness and problem-solving aptitude.
• Excellent communication skills. Good verbal and presentation communication skills.
• Ability to maintain confidentiality.
• Detail-oriented, well-organized, analytical skills.
• Great Customer Service.

Preferred Qualifications

• N/A

Financial Responsibilities

Budget Responsibilities

Languages

Travel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance.