Regional Operations Manager

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

The Regional Operations Manager for Sanitas will perform overall management duties for the design, implementation and functionality of the Medical Centers and Primary Care Office’s operations in accordance with strict deadlines and within budget. The Operations Manager is responsible for planning, directing, and managing the business operations and activities of the medical centers and other primary care practice sites under the supervision of the Director of Operations. This role is responsible for handling day-to-day operational issues for the medical centers. The Regional Operations Manager is responsible and accountable for the performance of each facility in the region, including but not limited to, the financial performance.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Directs and manages project development from beginning to end.
• Develops full-scale project plans and associated communication documents. 
• Defines metrics to effectively measure operations success and leadership satisfaction.
• Supervises medical practice managers and office supervisors for the region including the supervision of health information management and referral department.
• Participates in staff supervision, performance evaluations, merit increases and disciplinary actions. 
• Manage office personnel. This would include hiring and training new clerical staff, setting up employee schedules, conducting employee performance evaluations and resolving employee conflicts.
• Resolve administrative and operational problems. 
• Bi-monthly practice committee meetings with the Director of Operations and Medical Director. 
• Creates/maintains successful relationships with providers.
• Ensures compliance. Gather/report data. Liaison between practices, executive team and external agencies. 
• Assists Director of Operations to develop strategic plans and objectives based upon identified needs of patients. 
• Utilizes best practices and tools for project execution, management, training and support.
• Ability to work as part of a team and strong communication skills.
• Knowledge of Revenue Cycle Management (CPT and ICD-10). 
• Attends and participates in department meetings and is accountable for all information shared.
• Available to commute between the different locations.
• Available to work overtime in addition to working additional or other shifts and schedules when required.
• Performs other duties as assigned.

Supervisory Responsibilities

This position manages all Community Ambassadors and is responsible for the group's performance.

Required Education

• Bachelor’s degree in Business or related field.

Required Experience

• Minimum 5 years of experience in a physician practice environment.
• Minimum 3 years of experience in a management role.

Required Licenses and Certifications

• N/A

Required Knowledge, Skills, and Abilities

• Exceptional written, verbal and presentation communication skills.
• Ability to develop, motivate and lead teams of cross-functional resources.
• MS Project, MS Word, MS Excel.
• Available to work overtime and working additional or other shifts and schedules when required.
• Ability to manage project issues and escalations.
• Strong consultative relationship skills.
• Strong management skills and problem solving.
• Demonstrated initiative and track record of driving for results.
• Sound understanding and application of financial control processes.

Preferred Qualifications

• Master’s Degree in Healthcare or related field preferred.
• 5+ years of experience a multi-specialty physician group preferred.

Languages

Travel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.