Business Development Engagement Manager

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

The Business Development Engagement Manager will be responsible for driving the company’s growth by managing client relationships, identifying new business opportunities, and ensuring successful project delivery. The focus of this role will include fostering strong client bonds, collaborating with internal teams, tracking project financial and performance, and acting as the primary point of contact for client needs and concerns.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Client Relationships Management: Build, maintain, and enhance long-term client relationships, serving as the main contact to address their needs and concerns.
• Project and Engagement Management: Oversee client projects, manage engagement strategies, track performance metrics, monitor budgets, ensure successful project delivery, and ensure client satisfaction.
• Internal Collaboration: Work closely with internal teams, including sales, marketing, and consultants, to align project objectives and provide comprehensive client solutions.
• Reporting and Analysis: Prepare reports and forecasts on engagement performance and provide regular updates to internal stakeholders and clients.
• Problem Solving: Act as a liaison between the client and the company to resolve conflicts and address issues that arise during the engagement.
• Patient Experience: Partner with local and regional teams to identify areas of improvement, leveraging feedback and performance data to drive continuous enhancement in patient and client experiences.

Supervisory Responsibilities

This position will supervise the Membership Ambassadors.

Required Education

• Bachelor’s degree in Business Administration or related field (or 5 years of equivalent experience).

Required Experience

• 5 years of experience in Healthcare Business Administration or Business Development.

Required Licenses and Certifications

• N/A

Required Knowledge, Skills, and Abilities

• Communication and Negotiation: Excellent ability to communicate, listen, understand, and negotiate effectively with clients and internal teams.
• Business Acumen: Strong understanding of business principles, market dynamics, and organizational goals.
• Project Management: Strong organizational skills with the ability to manage timelines, resources, and various project components.
• Client Focus: Deep commitment to understanding and meeting client needs and ensuring satisfaction.
• Analytical and Problem-Solving: Ability to analyze market data and solve complex problems effectively.
• Adaptability: Flexibility to adapt to changing market conditions and client needs in a dynamic environment.

Preferred Qualifications

• Master’s degree in Business Administration, Healthcare Administration, Public Health, or related field.
• Previous experience working in a primary care organization, medical group, or healthcare provider network is preferred.
• Experience with value-based care programs, including Accountable Care Organizations (ACOs), Medicare Advantage, or risk-based contracts is preferred.
• Strong understanding of healthcare reimbursement models, especially capitation, shared savings, and quality-based incentive structures is preferred.
• Familiarity with population health management, care coordination, and patient engagement strategies is preferred.
• Working knowledge of key performance metrics in value-based care (e.g., HEDIS, Stars, CAHPS, NCQA measures) is preferred.
• Experience managing partnerships or accounts with payers, health plans, or TPAs (Third Party Administrators) is preferred.

Financial Responsibilities

• This position does not currently have financial responsibilities.

Budget Responsibilities

• This position does not currently have budget responsibilities.

Languages

• Advanced English is required.
• Spanish is Preferred.
• Creole is Preferred.

Travel

• Frequent travel required to onsite client locations and/or Sanitas Medical Centers.
• Must be able to travel to multiple locations for work (e.g., meetings, events, conferences).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is:

• Regularly required to stand, walk, use hands to operate tools and equipment.
• Frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull.
• Required to lift and move up to 10 pounds regularly, 30 pounds frequently, and up to 50 pounds occasionally.
• Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Environmental Conditions

• Works primarily indoors with protection from outdoor weather, though not necessarily from temperature fluctuations.
• May be exposed to moderate noise levels that may require speaking above ambient noise.
• May occasionally be exposed to outdoor weather (cold, heat, wet, humidity).
• Rare exposure to warehouse-like conditions (dust, odors, etc.)
• Not exposed to hazardous materials.

Physical/Environmental Activities

Please confirm for the following questions if these working conditions are encountered Occasionally (1-33% of time on the job), Frequently (34-66% of time on the job), Constantly (67-100% of time on the job), or Not Applicable N/A

• Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Frequently (34-66% of time on the job)
• May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Occasionally (1-33% of time on the job)
• May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. N/A
• Must be able to ascend and descend ladders, stairs, or other equipment. N/A
• Subject to exposure to hazardous material. N/A