Clinical Applications Analyst (eClinicalWorks)

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

The Clinical Applications Systems Analyst is responsible for the management and coordination of the implementation, design, maintenance, and continuous improvement of clinical information systems utilized in Sanitas Medical Centers. This role also in collaboration with Information and Technology enhances the functionality and efficiency of clinical operations, ensuring effective integration of clinical systems with other applications.

Essential Job Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Configure, maintain, and support the eClinicalWorks (ECW) system, including EHR, PM, Patient Portal, Healow apps, Population Health module, and ancillary modules
• Act as a liaison between clinical staff, administrative teams, and IT to gather requirements and optimize workflows
• Provides configuration when setting up new providers and requesting licenses
• Provide end-user support through troubleshooting, training, and documentation
• Analyze system performance and recommend enhancements to improve efficiency and usability
• Build and customize templates, forms, clinical decision support tools, and reports
• Manage upgrades, patches, testing, and implementation of new ECW versions and features
• Provides guidance on system configuration, access rights, and security protocols
• Generate and maintain operational, clinical, and regulatory reports using eBO (eClinicalWorks Business Optimizer) or other reporting tools
• Collaborate with vendors and third-party integrators as necessary for system enhancements or problem resolution
• Lead the Analysis, identification, and troubleshooting EMR clinical system issues that cannot be resolved by EMR Specialist (Level 1 Specialists) 
• Ensure that the implemented solutions meet quality standards, perform as expected, and are reliable for end-users
• Coordinate with Clinical Applications Specialists, Analysts, and Director for the planning, development and management of assigned enterprise applications
• Coordinate and implement activities related to assigned projects and monitor the progress with team members by providing guidance and ensuring accomplishment in time and scope
• Active participation on committees as required to present improvement proposals, solutions to challenges and issues and reports on the relevant aspects
• Analyze any proposed software/system that interacts with the EMR to provide feedback and recommendations on adoption and implementation of the software/system
• Build and develop interfaces with vendors to support clinical operations. Ex: Practice Management Software, Scheduling software, Medical Devices, Labs, DI, pharmacy and other ancillary applications
• Coordinate training sessions with the team of EMR Specialists and Training team members to keep them up to date on new interfaces and systems so they are aware of all the products being used in the environment
• Coordinate and provide training for onboard and implementations to company users and department staff as required, on clinical applications used in the company
• Assist in project tasks and elbow support for implementations of Clinical applications at new and existing sites 

Supervisory Responsibilities

This position has No direct supervisory responsibilities. However, this position will collaborate with the team members to perform their regular task under the supervision of the Director of Clinical Applications.

Required Education

• Bachelor's degree.

Required Experience

• 3-5 years' experience working with current EMR (eClinicalWorks) in a multi-clinic environment.
• Experience and knowledge of other EMR systems, Healthcare Billing, Coding and Clinical Documentation Improvement (3+ Years).

Required Licenses and Certifications

• No required 

Required Knowledge, Skills, and Abilities

• Understanding of EMR modules (EMR, PM, EBO, KIOSK, HEALOW, Population Health etc.)
• Knowledge of external EMR/ Clinical Systems (EPIC, Cerner, Availity, HIE etc.)
• Demonstrated experience in EMR configuration and training
• Knowledge of Clinical Terminology, Healthcare Administration/Process Flow
• Familiar with basic computer literacy with knowledge of Basic IT/Networking and Clinical Site Set up
• Knowledge of Standard Healthcare IT communication standards (HL7 modalities, CSV, EDI 835/837/277/278/999, APIs, etc.)
• Good written, verbal and presentation communication skills
• Detail-oriented, well-organized, and critical thinking with analytical skills
• Strong consultative relationship and interpersonal skills
• Customer Service Oriented
• Ability to maintain confidentiality within HIPAA and compliance guidelines

Preferred Qualifications

• Graduate level in Clinical Field or Systems Applications preferred.
• Knowledge of Healthcare Law, both Federal and State our clinics are in, (Ability to research other states we have/will have practices in).
• eCW Certification (eClinicalWorks) 

Financial Responsibilities

Budget Responsibilities

Languages

Travel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job the employee is regularly required to work standing up, walking, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please indicate with an X the frequency of the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.