GENERAL SUMMARY:
Under direct supervision of the licensed therapist, the Physical Medicine Patient Account Representative acts as receptionist and clerical assistant. Transports patients to and from the department, prepares patients and equipment for treatment, performs patient housekeeping duties and assists the therapist in selected procedures. Adheres to the mission, values and standards of excellence of Hawarden Regional Healthcare in all aspects of job performance.
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ESSENTIAL JOB FUNCTIONAL COMPETENCIES:
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1.
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Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with Hawarden Regional Healthcare standards. Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Compliance Accountability Program, Code of Ethics, and HRH policies and procedures, including all provisions of the Health Insurance Portability Act of 1996 (HIPAA). In order to ensure adherence in a manner that reflects honest, ethical and professional behavior by implementing the organizational vision, values, and mission.
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2.
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Transports patients to and from the department with whatever support or assistance is necessary. Prepares patients and equipment for treatments. Performs general patient housekeeping duties such as picking up linen, straightening patient area, etc.
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3.
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Enters and post all charges and receipts daily. Monitors charge entry process on a daily basis in conjunction with HIM & Business Office personnel.
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Answers phone and acts as receptionist as needed. Performs minor bookkeeping and/or secretarial duties. Records charges and reports such to the business office.
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Recognizes and communicates issues/occurrences utilizing established lines of authority, and assists in identifying ways to resolve variances or unacceptable outcomes.
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Consistently and accurately participates in pre-authorization process with third party payers.
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Accurately performs quality assessments during chart reviews to assure billing accuracy and compliance.
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Assists to ensure optimal patient satisfaction by greeting, assisting to room, scheduling, and good communication with supervising therapist.
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Is responsible for keeping current with updates related to the computer system from hardware and software vendors.
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10.
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Inputs daily appointment schedules for patients and schedules new patients as referred. Consults with provider(s) when need arises.
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Assists in preparing the therapists schedules.
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Prints and distributes daily patient schedules to appropriate areas.
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Must have a general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.)
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Actively participates in departmental meetings, committees, conferences, and in services. Is knowledgeable of and complies with Safety and Infection Control Policies & Procedures. Participates in Continuous Quality Improvement activities as requested. Keeps up to date on new procedures and research. Maintains confidentiality of information pertaining to clients, physicians, employees and HRH business.
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Completes all mandatory training such as Healthstream, The Patient Experience, Safe Choices, Crucial Conversations and any other training as designated by Administration.
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Performs other duties and responsibilities as assigned.
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The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.
MISSION STATEMENT
Provide for the health and wellness of all in our communities through delivery of quality healthcare services close to home.
STANDARS OF EXCELLENCE
The standards of excellence are the behaviors necessary for all of us to achieve our Vision. They are:
- Trust – Being a reliable resource for patients, families and co-workers by acting with honesty and integrity at all times.
- Caring – Displaying kindness and concern for others by creating a welcoming environment for all those who enter our facility.
- Communication – Giving and receiving information that others need or desire.
- Pride – Fulfillment of being a part of something bigger than yourself.
- Accountability – Taking responsibility for my actions and decisions.
- Respect – Honoring our patients, families and co-workers.
COMMITMENT
Must be able to embrace and adhere to the standards of excellence of the organization and support the Mission of Hawarden Regional Healthcare.
Must demonstrate good work habits such as time management, attendance, punctuality, team building and other behaviors aligned to the mission and values of the organization.
