Client Relationship Manager

Batavia Container is an industry leader in providing creative, quality solutions for any packaging challenge.  We partner with the customer to develop the best packaging solutions in a cost effective manner.  Better people. Better equipment. Better boxes. It’s what we do. 

We are looking for a Client Relationship/Account Manager to join our team. If you want to be a part of a growing company and enjoy interacting with clients, this may be the role for you. The client relationship account manager will provide support to Directors and Sales Executives:  research and review qualified sales opportunities and provide exceptional customer service to our clients and prospective clients.

Essential Duties & Responsibilities:

This self-motivated, customer service driven individual will provide support for, but not limited to, the following areas:

• Account Management:
  • Develop a trusted advisor relationship with clients and customers.  Establish themselves as the primary point of contact for assigned customer, needs.
  • Manage projects and ensure consistent processes for project goals and deliverables.
  • Lead, coordinate and facilitate production requirements with Sales, design, tech-sales, Customer Service, and internal teams.
  • Proactively manage customer expectations related to production, quality, and deliveries.  Follow-up with customers for orders, inquiries, and concerns. 
  • Identify and grow organic business within existing client relationships.
• Business Development:
  • Conduct research on qualified sales prospects and clients to assist in client selection
  • Provide Sales team with Pre-Meeting research.
  • Research industry trends to discover prospective customer needs.
  • Facilitate and manage qualified opportunities through the sales cycle.
  • Engage and communicate with prospects and clients.
  • Share client updates and prospect tracking with the Sales team using CRM tools.
• Key processes and expertise:
  • Manage and Master WebCenter (production software platform) process flow to ensure customer orders are completed and delivered. 
  • Maintain and develop professional and technical expertise by developing corrugated industry knowledge.

Qualifications & Requirements:

• 3+ years of Account Management experience or a bachelor’s degree.
• 3+ years of Account Management experience in either the corrugated packaging, food, or industrial sectors working directly with sourcing teams and production buyers preferred.  
• Excellent verbal and written communication skills
• Ability to lead client strategy and execution
• Strong organizational skills, attention to detail and interest in learning
• Strong project management, analytical and quantitative skills.
• Microsoft Office/Excel proficient. Experience with Project Management software and CRM preferred
• Experience presenting to internal teams as well as clients and prospects.

Batavia Container offers a competitive benefits package which includes the following:

• Medical
• Dental
• Vison
• Life Insurance
• 401(k) company match
• Paid Time Off (PTO)