Server

Blackhawk Country Club will be the premier full-service club in the East Bay, where members gather as a community and create lifelong connections through exceptional experiences in an incomparably beautiful setting.

As a member of the Blackhawk Country Club team, you play an integral role in advancing our Club’s Vision and Strategic Plan. You will be expected to adhere to our "6B's," which outline the fundamental expectations we have of every employee. Additionally, we rely on you to embody our HAWKS CODE culture, bringing it to life through your language, attitude, and actions.

Position Summary

The Server will possess a passion for providing exceptional guest services and have a strong understanding of the food industry. As a Server, you will play a key role in creating memorable dining experiences for our guests by delivering high-quality service and ensuring their needs are met promptly and efficiently.                                                                                                                         

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Menu Knowledge: Understanding the menu items, ingredients, preparation methods, and any potential allergens or dietary restrictions to answer guest questions and make recommendations.
• Beverage Knowledge: Knowing the drink menu, including alcoholic and non-alcoholic options, wine pairings, and cocktail ingredients.
• Food Safety and Sanitation: Understanding proper food handling procedures, health regulations, and sanitation practices to prevent contamination.
• Special Requests and Allergies: Awareness of common dietary preferences (e.g., gluten-free, vegetarian, vegan) and allergens (e.g., nuts, dairy) and knowledge of how to accommodate them.
• Up selling Techniques: Understand and use techniques for promoting specials, recommending high-margin items, and suggesting add-ons (like appetizers, desserts, or additional drinks) to increase check averages.
• Point of Sale (POS) Systems: Proficiency in using the POS system to place orders, process payments, and manage guest checks efficiently.
• Table Etiquette and Service Standards: Knowledge of appropriate table settings, serving sequences, and etiquette (e.g., serving from the left, clearing from the right).
• Greeting Guests: Welcoming guests promptly and courteously.
• Serving Food and Beverages: Delivering food and drinks to guests following service etiquette, ensuring proper presentation and correct orders.
• Checking back: Regularly checking on guests throughout their meal to ensure satisfaction, refilling drinks, and addressing any concerns or special requests.
• Processing Payments: Handling guest payments, managing cash transactions, and processing credit card payments accurately.
• Handling Complaints: Addressing guest complaints or issues professionally and promptly. Notify the manager of any unsatisfactory comments or issues.
• Maintaining Cleanliness: Ensuring that the dining area, server stations, remain clean and organized throughout the shift.
• Team Collaboration: Coordinating with kitchen staff, bartenders, and other servers to ensure timely and efficient service, including handling large groups or events.
• Stocking and Inventory: Restocking supplies such as napkins, utensils, condiments, and beverages at server stations to prepare for service.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Previous experience in the food service industry.
• Strong communication skills.
• Familiarity with POS systems is advantageous.
• Strong knowledge of guest services principles and practices within a restaurant setting.
• Excellent time management skills to prioritize tasks effectively in a busy environment.
• A commitment to maintaining high standards of cleanliness and sanitation in accordance with health regulations

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Mobility: The role may require frequent movement, including walking, standing, and occasional bending, kneeling, or reaching.
• Lifting: Continual lifting and carrying of plates, dishes, trays and other items may be necessary up to 25 lbs.
• Manual Dexterity: Ability to use hands and fingers for tasks such as writing, operating computer systems, and handling paperwork.
• Vision: Clear vision and ability to read written documents, computer screens, and equipment displays.
• Hearing: Good hearing ability is necessary for effective communication with staff, members, guests, and vendors.
• Stamina: The role may involve long hours and extended periods of activity, especially during peak business periods, special events, or banquet functions.

WORK ENVIRONMENT

• Indoor/Outdoor Setting: The majority of work is performed indoor, occasionally outdoors.
• Temperature: The work environment may vary in temperature, depending on the location and season. It may include both heated and air-conditioned areas.
• Noise Level: The work environment can be fast-paced and may involve moderate to high levels of noise.
• Pressure: The role often involves working under pressure, especially during peak dining times.
• Interaction: Regular interaction with staff, guests, vendors, and other department heads is common, requiring effective communication, interpersonal skills, and diplomacy.
• Safety: Adherence to health and safety protocols, including proper food handling.