Regional Operations Director

POSITION SUMMARY

Oversees the operational efficiency, compliance, and performance of multiple communities within a designated region, ensuring the delivery of high-quality care and services to residents while driving strategic initiatives to achieve organizational goals.

RESPONSIBILITIES

Include but are not limited to the following:

• Optimize efficiency and ensure compliance with organizational policies and industry regulations.
• Provide guidance to Executive Directors and coordinate operational activities across multiple communities within a designated region.
• Monitor financial performance and implement cost-effective measures to achieve budgetary goals.
• Conduct regular site visits to assess facility operations and provide support and guidance to facility leadership teams.
• Foster a culture of continuous improvement and excellence in service delivery across the region.
• Serve as a liaison between regional facilities, corporate leadership, and external stakeholders.
• Lead continuous improvement initiatives to enhance service quality, resident satisfaction, and overall Community performance.
• Will be required to occasionally do local travel and/or out-of-state travel for meetings or training.
• Supervisory Responsibility: Yes.

QUALIFICATIONS

• Education & Experience:
  • Bachelor’s degree in healthcare administration, business administration, or related field. Masters degree preferred.
  • At least 7-10 years of progressively responsible leadership experience in healthcare administration, with a focus on operations management.
  • Demonstrated experience overseeing multiple facilities within a regional or multi-site setting.
• Knowledge, Skills & Abilities:
  • Excellent communication and interpersonal skills for effective collaboration with staff, residents, families, and external stakeholders.
  • Financial management skills, including budgeting and resource allocation. 
  • Experience in strategic planning, performance improvement, and change management initiatives.
  • Proven track record of regulatory compliance and quality improvement initiatives.
  • Ability to multi-task, prioritize and have excellent time management skills.
  • Previous experience managing senior-level staff and collaborating with diverse stakeholders.
  • Understanding of quality assurance principles and experience in maintaining high standards of care.
  • Demonstrate excellent customer service skills, with the ability to foster positive relationships.
  • Commitment to ethical practices and promoting a positive culture.