Plumbing Manager – Lead with Impact & Grow with Us
Pay: $90,000+ annually (Depending on Experience)
Benefits: 401(k) with company match, PTO, health insurance, long-and short-term disability, company vehicle, phone, and laptop.
Position Summary:
We are seeking a hands-on, experienced Plumbing Manager who’s ready to take ownership of a high-performing department. This leadership role is responsible for managing daily field operations, supporting technician performance, ensuring customer satisfaction, and driving departmental growth. The ideal candidate will combine deep plumbing expertise with proven leadership and operational management skills.
Key Responsibilities:
- Supervise and support residential service technicians and installers to ensure high-quality work and timely completion of jobs.
- Manage daily schedules, dispatching, and work order flow to maintain operational efficiency.
- Ensure safety standards, service quality, and customer satisfaction are consistently met or exceeded.
- Provide field support, training, and mentoring in partnership with the Field Supervisor.
- Collaborate with warehouse and parts teams to maintain proper inventory and equipment availability.
- Track department performance metrics, including technician productivity, job costing, and key KPIs.
- Participate in hiring, onboarding, training, and performance evaluations for department personnel.
- Assist with resolving escalated customer concerns in a professional and timely manner.
- Coordinate with other departments to align project timelines and optimize service delivery.
