The Electronic Frontier Foundation (EFF), an established San Francisco-based nonprofit organization defending online privacy and free expression, is looking for a full-time Dynamics Specialist to support the Development team’s use of the CRM to maximize our efficiency and fundraising.

As the Dynamics Specialist, you will be responsible for streamlining and automating CRM processes while providing day-to-day administrative support for the Development team. This role combines hands-on process improvement with ongoing system maintenance and essential team operations, ensuring our data and workflows are efficient, accurate, and reliable.

We value candidates who bring diverse experiences and perspectives, professional and otherwise, to our team and to EFF as a whole. If you can add value to EFF’s Development team, please apply.

Some of What You’ll Do
The Dynamics Specialist will be responsible for:

• Identify opportunities to streamline and automate Development team processes using Microsoft Dynamics 365 and related systems. 
• Build, configure, and maintain workflows, imports, and other automations, dashboards, and reports to improve efficiency, accuracy, and scalability. 
• Accurately and promptly process donations, including check handling, data entry, and acknowledgement letters. 
• Manage fulfillment of donor gifts, receipts, and merchandise orders across multiple platforms.
• Respond to supporter inquiries by phone and email in a timely, professional, and courteous manner. 

Some Of the Things We’re Looking For
To be successful in this job, you’ll need:

• In-depth knowledge of Dynamics 365 workflows, imports, and other automations in a nonprofit setting.
• A keen understanding of how the CRM contributes to business goals in a nonprofit fundraising team.
• Strong understanding of nonprofit fundraising administration.

What Else You Should Know
This is a hybrid position based at our offices in San Francisco.  One to two days in the office per week are required with additional in office days required during busy times. Fully remote applicants will not be considered. The compensation for this position ranges from $110,000 to $116,700 depending on experience and location.

EFF is a great place to work! We offer a supportive and empowering environment, along with an excellent benefits package including housing cost assistance, student loans assistance, medical, dental, and vision insurance, a 403(b)(7) retirement savings program with matching, paid time off, holiday benefits, paid parental leave, a dog-friendly workplace, and more.

EFF is looking to fill this position as soon as possible and will review applications on a rolling basis so please submit your completed application promptly. Please know we value hearing about you, so applications without a cover letter and/or responses to the writing prompts will not be considered.


Detailed Job Description
 

Position Summary
The Dynamics Specialist will play a key role in maximizing the capabilities of Microsoft Dynamics 365 to support the Development team’s work. This position will focus on identifying inefficiencies, creating automations, and streamlining processes to improve data accuracy and operational efficiency. In addition to implementing improvements, the Specialist will provide ongoing Dynamics 365 administrative support in collaboration with our primary CRM Administrator, ensuring the system remains reliable, effective, and well-documented. The role also manages core day-to-day administrative functions for the Development team and delivers exceptional customer service to our supporters.

Essential Functions

• CRM Administration
  • Identify opportunities to streamline and automate Development team workflows using Microsoft Dynamics 365 and related systems.
  • Build, configure, and maintain workflows, imports, and other automations, dashboards, and reports to improve efficiency, accuracy, and scalability.
  • Perform regular data maintenance, including deduplication, data cleanup, and quality assurance, to ensure system integrity.
  • Document all processes, configurations, and automations to create clear, consistent reference materials for staff.
  • Collaborate with the CRM Administrator to troubleshoot and resolve system issues, implement enhancements, and support help tickets from teams across the organization.
• Donor and Membership Administration
  • Accurately and promptly process donations, including check handling, data entry, and acknowledgement letters.
  • Manage fulfillment of donor gifts, receipts, and merchandise orders across multiple platforms.
  • Train and supervise temporary staff during high-volume periods.
• Customer Service
  • Respond to supporter inquiries by phone and email in a timely, professional, and courteous manner.
  • Monitor and communicate trends in donor feedback, working with the team to address recurring issues and improve supporter experience
• Other Duties
  • Carry out additional projects and responsibilities as assigned by the Director of Donor Operations.

Qualities We’re Seeking (i.e. Competencies)

• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Strong communication skills, both verbal and written, with the ability to interact effectively with stakeholders at all levels of the organization.
• Must demonstrate care and respect toward coworkers, outside partners, members of the public, donors, and others with whom this role interacts;
• Must work to positively and collaboratively resolve conflicts and overcome challenges
• Must be available and responsive to colleagues, outside partners and others over email, phone, and online chat, with the ability to respond and reliably to time- sensitive requests for assistance and opportunities during agreed upon working hours.
• Contributes to the creation of a diverse, equitable and inclusive work culture that encourages and celebrates differences including race, ethnicity, age, gender identity and expression, sexual orientation, religion, disability and socio-economic circumstance.
• Skilled at managing competing deadlines, tasks, and overlapping goals, while being able to pivot based on circumstances and needs.

Required Education & Experience

• Proven experience working in a similar role in Dynamics 365 environments.
• Knowledge of nonprofit fundraising processes, strategies, and best practices.
• Knowledge of Dynamics 365 customization and administration in a nonprofit setting.
• A keen understanding of how the CRM contributes to business goals in a nonprofit fundraising team.

Compensation: $110,000 to $116,700 DOE 
Classification: Union, Exempt, Full-time (40 hours/week)
Expected hours of work: Monday-Friday, generally 9am to 5pm
Reports to: Director of Donor Operations
Supervisory Responsibilities: No
Location: This is a hybrid position based at our offices in San Francisco.  One to two days in the office per week are required with additional in office days required during busy times. Fully remote applicants will not be considered.
Travel: EFF hosts two one-week all-staff gatherings in the Bay Area each year in the spring and fall, and all staff are expected to attend.

Commitment to Diversity
As an advocacy organization, EFF is committed to being part of a diverse community. Diversity of life experiences makes a big difference in how we identify and litigate legal issues, design privacy-enhancing software, and organize our activism. To that end, we deliberately seek applicants with different perspectives, identities, and experiences to build an inclusive workplace to better inform our advocacy and defense of freedom in our digital world. EFF is an equal opportunity employer and encourages people of all races, genders, ages, abilities, orientations, ethnicities, and national origins to apply.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.