ICC Medical Assistant (2 Positions)

Medical Assistants - Integrated Care Coordinators (2 Positions)

Department: Integrated Behavioral Health

Locations: ARD & SJN & ALH

Salary: $27.40 - $35.62/hr

Reports to:  Program Manager or Designee

Status: Full-time, Temporary: June1, 2025 through December 1, 2025

FLSA: Non-Exempt
 

Organization Information

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!  

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve. 

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines. 

Position Summary

The Medical Assistant (MA) Integrated Behavioral Health (IBH) Care Coordinator is responsible for attending to Primary Care patients in the Health Center setting for behavioral interventions for a variety of patient issues, including depression, anxiety, pain management, and other chronic medical conditions for which the patient would benefit from behavior changes, coaching, or additional support.

Required Qualifications

• High School Diploma or equivalent.
• Must have a Medical Assistant certificate.
• Current CPR or CPR/AED certification required.
• Experience and/or education in human-related fields such as social work, psychology, counseling, alcohol or chemical dependency.
• Bilingual in Spanish preferred; or other languages desirable.
• Demonstrated commitment to providing services for the underserved and sensitive, working with various people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
• Communicate clearly and concisely, both verbally and in writing, and demonstrate high listening skills.
• Ability to establish and maintain positive, professional relationships.
• Exceptional interpersonal skills.
• Excellent customer service experience, including active listening, problem-solving, and calmness in emotional or stressful situations.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.

• Ability to maintain detailed records.
• Compliance with all state and federal laws and regulations pertaining to the position, including Computer (PC) literate in Microsoft Word, Excel, PowerPoint, Outlook email and database software.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.
• Must be willing to successfully complete the required credentialing process.

Essential Responsibilities

• Conducts warm hand-offs between the patient and referring primary care provider in order to link patients with Behavioral Health Services.
• Performs medical assistant duties, prepares rooms, and room patients, records medical histories, vital signs, performs immunizations, and medication assistance.
• Assists patients with follow up appointments.
• Monitors and implements Certified Community Behavioral Health Center (CCBHC) goals.
• Monitors and implements Patient-Centered Health Home (PCHH) goals.
• Assists patients in the navigation of the mental health system, and appropriate linkage to various county agencies, and other community resources based on patient need and availability.
• Documents all patient interactions in the Electronic Health Record according to WellSpace Health policies and timelines.
• Assists with related data collection, related projects, initiatives, utilization, and review activities.
• Travels when necessary to support operational needs, meetings, and any function requiring presence.
• Maintains immunization files for the county registry.
• Maintains and adheres to confidentiality and privileged communications (patient, employee, and organization).
• Performs other duties as assigned within the medical assistant's scope of practice.
• Performs other duties as assigned.

Physical Demands and Work Environment

The work environment is characteristic of a medical clinic environment.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach.  The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.   The employee must also possess hearing and speech to communicate in person and over the phone.  The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care.  The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

WellSpace Health is committed to the principals of equal employment.  We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.  It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws.  WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                                                        WellSpace Health is an Equal Opportunity Employer