Position Summary:
The Accounts Receivable (AR) Supervisor oversees day-to-day credit evaluation, billing, cash application, and collections activities to safeguard the company’s cash flow and optimize working capital. This role leads a high-performing team of AR specialists, implements standardized processes, and serves as a key liaison across Sales, Customer Success, and Order Management to ensure seamless financial operations.
Duties & Responsibilities:
- Lead, coach, and mentor a team of AR and Collections Analysts, supporting professional growth and team performance.
- Manage day-to-day AR operations including credit approvals, billing accuracy, invoice delivery, cash application, and collections.
- Evaluate new customer credit files, assign credit limits, and manage order release/hold decisions per company policy.
- Monitor portfolio risk exposure using dashboards, bureau data, and internal KPIs.
- Investigate short payments, resolve unapplied cash, and ensure timely revenue coding.
- Implement proactive outreach and escalation strategies to improve collections and reduce DSO.
- Collaborate with IT to optimize workflows and automate cash applications in SAP/Salesforce.
- Produce and review AR aging reports and collection metrics to inform strategic decisions.
