Case Manager (New Hampshire)

Mission
At Clear Path for Veterans New England (Clear Path), our mission is to empower Veterans and Service Members transitioning to civilian life by providing essential resources, family support services, and community outreach. Through our Supportive Services for Veteran Families (SSVF) program, we address the unique challenges faced by Veterans and their families, fostering resilience, self-sufficiency, and long-term success.

Our Case Managers play a vital role in this mission by providing direct support and guidance to Veterans, helping them achieve stability through tailored action plans and access to resources.

Position Overview:

As a Case Manager with Clear Path for Veterans New England, you will work closely with Veterans and Service Members to develop individualized stabilization plans that address housing, employment, and wellness needs. Operating throughout New Hampshire, you will meet with clients both in the office and in the field to ensure they receive the support and resources necessary to thrive. You will collaborate with Clear Path’s Outreach Team to identify and assist Veterans in need, making a tangible difference in their lives.

Key Responsibilities:

Housing Stabilization Services

• Provide case management services to support housing stability.
• Develop assessments and Housing Stability Plans tailored to client needs.
• Administer Temporary Financial Assistance and connect clients with VA, state, and local benefits.
• Offer referrals to community resources and follow-up services to ensure progress.

Client Support and Advocacy

• Conduct intake assessments to determine program eligibility and client needs.
• Provide ongoing support through planning, implementation, and evaluation of client goals.
• Advocate for clients and connect them to essential services that align with their action plans.

Community Engagement

• Conduct outreach within assigned communities to connect with Veterans and Service Members in need.
• Represent Clear Path at local engagements and events.

Administrative Support

• Maintain accurate and organized client files, including timely updates in the tracking system.
• Prepare data and narrative reports to support program evaluations.
• Ensure compliance with program requirements and deadlines.

Qualifications:

• Veteran status preferred but not required.
  • Veterans may be asked to provide a DD-214 package to verify military service as part of the hiring process.
• 1-3 years of experience in a leadership role, either military or human service field.
• Reliable transportation and a valid driver’s license.
• Ability to pass a CORI (Criminal Offender Record Information) check.
• Submission of three personal references, a resume, and a statement on why you want to serve Veterans.
• Minimum one year of related work experience; an associate or bachelor’s degree is preferred but not required.
• Must be able to share experiences and information with service members and Veterans throughout the community.

Preferred Characteristics:

• Strong analytical and communication skills.
• Ability to adapt to ambiguous situations and consistently manage stress effectively.
• Observant and sensitive to client needs, with the ability to identify teaching moments and negotiate successfully.

Duty Hours:

• Monday – Friday; 40 hour work week
• Possible weekends and/or evenings if needed to support the mission
• Pay will be determined by experience

Benefits:

• Meaningful work directly supporting Veterans and their families.
• Comprehensive health/dental benefits package.
• 403(b) retirement plan
• Competitive salary commensurate with experience.
• Generous Paid Time Off (PTO) policy, including holidays.
• Opportunities for professional development and training.