Academic Success Coach

SUMMARY: The Academic Success Coach (ASC) serves as a primary point of contact, a guide, a knowledgeable academic advisor, and a resource hub for Logan University students. The Academic Success Coach advises students on test-taking strategies, class schedules, and time management. They coordinate educational programming on campus along with social events. The Academic Success Coach must possess a working knowledge of Logan University’s curriculum, policies, and procedures, all while being able to take direction, voice ideas respectfully, and function as a team member within the Logan University community.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Academic Advising
  • Provide individualized academic advising to Doctor of Chiropractic students, assisting them in course selection, elective approval, academic degree planning, and academic goal setting.
  • Generate communications to be sent to students throughout the term regarding essential information and dates.
  • Interpret academic policies, procedures, and requirements to students, faculty, and staff, ensuring accurate and timely communication of information.
• Student Support and Advocacy
  • Serve as a primary point of contact and advocate for students facing academic challenges, personal difficulties, or other barriers to success.
  • Provide referral services to students seeking assistance with financial aid, scholarships, tutoring, and other academic support services.
  • Develop and organize webinars and/or presentations in collaboration with other departments on campus to provide additional support to students.
• Development and Enhancement
  • Engage in professional development opportunities.
  • Assist in the development, implementation, and assessment of academic advising programs, initiatives, and resources to enhance student retention and success.
  • Stay up-to-date with best practices, trends, and research in academic advising and student development to continuously improve services and support for students.
• Collaboration and Outreach
  • Foster positive relationships with faculty, administrators, and staff across campus to promote a culture of academic excellence and student success.
  • Strongly encouraged to serve on various committees, task forces, councils, boards, etc., as appointed by relevant bodies and based on the individual’s knowledge/experience.
  • Occasionally assist the Office of Admissions with events, student orientation, and student recruitment.
• Administrative Duties
  • Maintain accurate and confidential student records, advising notes, and documentation in accordance with institutional policies and regulations.
  • Collaborate with various departments in enrollment planning for future terms.
  • Collaborate with the Academic Success Center team to develop and manage departmental budgets, reports, and assessments.
  • Be able to perform other duties as assigned.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

COMPETENCIES: 

To perform the job successfully, an individual should have excellent communication and presentation skills, as well as the skills necessary to coach and train team members to reach department goals. Must be flexible, have a positive attitude, and be willing to fully participate in a team “problem-solving” approach.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
 

• Bachelor's degree from an institution accredited by an agency recognized by the U.S. Department of Education.
• At least two to three years of experience in academic advising or student services, preferably in a higher education setting.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work collaboratively in a team-oriented environment and independently with minimal supervision.
• Proficiency in Microsoft Office Suite (e.g., Excel, Word, PowerPoint, Outlook, Teams, OneDrive, etc.) and student information systems (e.g., PowerCampus, SelfServe, Beacon, Canvas, etc.).

Preferred Qualifications:

• Master's degree in Higher Education Administration, Counseling, Student Affairs, or a related field required.
• Experience working with diverse student populations, including first-generation, low-income, international, and transfer students.
• Knowledge of advising theories, models, and assessment practices.
• Experience with advising technologies, online appointment scheduling systems, and degree planning software.

CERTIFICATES, LICENSES, AND REGISTRATIONS:

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to sit and stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.  The work environment in this position is characteristic of a normal office environment. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

NOTE:   This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.