Salary- $75,000-$80,000
TES (Turbine Engine Specialists) is a recognized leader in global business aviation, known for driving aircraft availability through top-tier Engine & APU MRO services, a robust rental portfolio, and exclusive OEM parts distribution agreements. With a foundation built on innovation, integrity, and customer excellence, TES is headquartered in Fort Worth, TX, and continues to expand its global reach.
We’re not just shaping the future of aviation—we’re committed to building a workplace where professionals thrive. Our people are at the core of our success, and we aim to be as exceptional a place to work as we are to partner with.
The Opportunity:
We are seeking a Customer Support Specialist to join our growing Customer Experience team. This role is ideal for individuals passionate about aviation, driven by customer satisfaction, and ready to make a global impact. You’ll be the frontline liaison with business aircraft customers, ensuring seamless order management, exceptional communication, and service excellence around the clock.
What You’ll Do:
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Own the full customer order process, from quote to invoice
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Respond to and resolve customer inquiries via phone and email
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Manage RFQs, rentals, complaints, and technical issues with professionalism and care
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Track orders and collaborate with internal teams (sales, warehouse, operations) to ensure timely delivery
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Maintain accurate records of all customer interactions and document service trends
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Contribute to after-sales support, product promotion, and service improvements
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Partner with Inside Sales to identify new opportunities
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Deliver world-class support to our global customer base
What You Bring:
✅ Associate’s degree in marketing, business, or related aviation/customer service field or 3+ years of related experience
✅ Bachelor's degree and 4+ years of experience in the industry preferred
✅ High proficiency in Microsoft Excel and Word
✅ Exceptional communication and interpersonal skills
✅ Strong attention to detail, time management, and problem-solving ability
✅ Ability to stay calm and effective in high-pressure situations
✅ Passion for delivering excellent customer experiences
Why Join TES?
🌍 Work for an established global aviation leader
💼 Contribute to a culture that values innovation, agility, and accountability
📈 Opportunity for professional growth as we expand globally
🌟 Join a team committed to excellence in everything we do—internally and externally
Ready to Elevate Your Career?
If you thrive in a fast-paced environment, love aviation, and enjoy helping customers succeed, we want to hear from you. Apply today and help us fuel the future of business aviation.
