Participant Support Specialist (Advance and Earn)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Stanley M. Isaacs Neighborhood Center (Isaacs Center) is a non-profit, multi-service organization focusing primarily on the needs of children and low-income families, out-of-school and out-of-work youth and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Position Summary: The Stanley M. Isaacs Neighborhood Center (Isaacs Center) is seeking an experienced, dynamic, and highly focused individual to serve within the larger scope of formal and informal learning of the Education and Workforce Program, ages 17-24yo. They will carry their own caseload of up to 30 participants. This person will work with their caseload in conjunction with the multidisciplinary staff onsite to address barriers, formulate treatment plans, make referrals, complete required documentation, and assist our participants in meeting their goals. Weekly supervision will be provided by Clinical Director (LMSW/SIFI) at Stanley M. Isaacs Neighborhood Center.

Schedule: Monday-Friday 35 hours/week.

Salary: $45,742- $51,500

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, and Essential Duties 

• Complete biopsychosocial for all on case load and identify treatment plan w/SMART goals for those participants who qualify
• Provide weekly/bi-weekly sessions for all participants on caseload
• Maintain notes, treatment plans for all participants on caseload in accordance with funder and agency policies
• Identify, predict, and mitigate barriers to self-sufficiency including economic, education, and employment needs.
• Work with participants to achieve educational, workforce and economic goals, enabling participants to access educational and employment services.
• Determine social service needs, screen for benefits, assist with applications and make referrals to community agencies as necessary.
• Provide individualized case management services and support to participants as needed.
• Assist individuals with navigating complex systems including healthcare, social services, education, and financial systems.
• Facilitate workshops weekly to provide social emotional skills
• Track internal and external referrals of all participants on caseload
• Responds to participants’ needs for mental health, substance use, behavioral, housing, financial and other social services and identifies appropriate community supports as needed.
• Documents and tracks all interactions with participants through case notes and other tools according to timelines set by supervisor and/or funding specifications.
• Cultivates strong community-based partnerships with organizations that can serve as referral partners to meet the needs of participants.
• Performs other duties as required.

Qualifications & Experience

• At least 1-2 years of case management, workforce development, educational counseling or other relevant experience is required.
• Bachelors in social work, psychology, or other relevant field.
• Strong writing, speaking, interpersonal and organizational skills.
• Demonstrated experience providing case management, facilitating group work, managing data, and effectively coordinating entitlements, benefits, and community resource network, completing treatment plans and monitoring client progress.
• Must value team building, be able to work independently, and understand how to actively engage the community to address complex issues.

Skills, Knowledge and Abilities

• Must be able to work with a diverse population.
• Knowledgeable with Microsoft Office and databases, such as Salesforce and ASIST is a plus.
• Must be able to effectively multitask and maintain a high level of customer service skill
• Knowledge of EBT as it relates to Trauma Informed Care and interest in expanding their knowledge of other therapeutic interventions.

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.