Assistant Program Director (Baxter)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Goddard Riverside operates four permanent supportive housing residences and one 75 bed transitional residence for adults experiencing homelessness.

Position Summary: The Assistant Program Director is responsible for support and supervision to case managers, Housing Specialists, and Harm Reduction Specialists. Assist the Program director with daily operations as needed with the primary goal to help individuals achieve stable permanent housing using a harm reduction, housing first model.

Schedule: Tuesday-Saturday 9am-5pm

Salary Range: $70,699.20- $75,699.20

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities and Essential Duties

• Directly supervise and conduct consistent individual supervisions for 4 Case Managers, 2 Harm Reduction Specialists, and 1 Housing Specialists
• Be an active participant in the management team of The Baxter; displaying and participating in collaborative work for the good of the program.
• Participate and assist with running consistent Team Meetings: clinical staff meetings and in the absnence of the Director, All staff meetings.
• Ensure ongoing staff training on client care issues, agency policies, best practices, and arrange for outside training as needed
• Oversee and respond to crisis situations and debrief with staff and clients
• Assist Director to prepare for all internal and external audits, including creating and reviewing submissions of Corrective Action Plans
• Facilitate standardization of program policies and procedures using a harm reduction and housing first model
• Ensure all incident reporting and follow up is done thoroughly and in a timely manner
• Ensure quality service provision including the utilization of evidenced based practices for client centered services
• Facilitate implementation of standardization of data collection methods, tracking, analysis and reporting of data.
• Be part of on call rotation
• Assist the Program Director to work closely with with DHS and other funders to achieve deliverable and adhere to all regulations and standards
• Liaison with on-site and off-site medical and psychiatric providers
• In the absence of the Program Diretor, oversee the daily operations of the Safe Haven.
• Collaberate with local precincts, community boards, local hospitals, and other CBO’s to best serve our clients
• Other duties as required

Qualifications/Educational Requirements

• Bachelors in a social service related field required, LMSW preferred.
• Supervisory experience required.
• Experience working within Shelter or Safe Haven strongly required.
• Experience with individuals with substance use/mental illness/unsheltered preferred.
• Bilingual in English and Spanish preferred
• Understanding of a harm reduction and housing first model of housing

Skills, Knowledge and Abilities

• Excellent verbal and written communication skills
• Strong Interpersonal skills and leadership ability
• Excellent judgement and ability to handle crises effectively
• Ability to work in fast-paced, residential environment
• Excellent problem-solving skills
• Computer literacy
• Proficient in Microsoft Office Suite
• Able to showcase high level of computer literacy
• Familiar with cloud-based payroll platforms such as Paycom (supervisor/manager functionality)
• Able to use or learn other electronic databases, programs, and funder-related software as needed

Physical Requirements

• Moderate computer work; occasional lifting of up to 30lbs, including client belongings; some walking and climbing stairs to visit clients and access community spaces

Work Environment

• Office in Safe Haven housing building where clients reside

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.