Case Manager (West 140th)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Program Description: Capitol Hall is a permanent supportive housing residence for formerly homeless adults. On-site services include case management, entitlement assistance, medical care, substance abuse counseling, work readiness training, a meals program, 24 hour/7 day per week front desk security, and daily group activities.

Position Summary: To deliver effective case management services using a strengths-based, client-centered approach to formerly homeless adults with a history of mental illness and/or substance use disorder, so tenants maintain permanent housing.

Schedule: Monday through Friday 9:00am-5:00pm

Salary Range: $46,000 - $55,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Role, Responsibilities, and Essential Duties:

1) Client service

• Using the Housing First Evidence Based Model, provide client-centered case management services to caseload of formerly homeless tenants.
• Provide case management to a group of assigned clients; identify short and long-term treatment goals and help clients achieve them, including linkages to community programs such as medical, psychiatric and drug treatment services.
• Maintain case records with documentation of services provided and outcomes, according to specific program procedures.
• Assist clients in receiving entitlements and in understanding and complying with building rules and government subsidies to maintain residency.
• Coordinate and follow up with the onsite medical treatment providers.
• Accompany clients on visits to doctors, entitlement offices or other community services.
• Collaborate with staff in other GRCC programs to coordinate client service.
• Develop and facilitate group activities geared at increasing socialization and reducing isolation.
• Monitor and report all positive Covid cases and or symptoms and provide follow up as needed.
• Encourage participation among resistant clients; conduct floor meetings to introduce and encourage program participation

2) Participate as Capitol Hall team member

• Attend staff meetings, case conferences, professional development trainings and supervisory meetings.
• Participate in planning and leading group activities.
• Other duties as required include conducting room inspections, incident reporting and crisis intervention.

Qualifications/Educational Requirements:

• Bachelor’s Degree in Social Work, Psychology, Counseling or related field
• Professional or academic exposure to mental illness, substance use, and/or homelessness
• Spanish speaking preferred

Skills, Knowledge and Abilities:

• Experience with older adults; adults with mental illness and substance use disorder preferred
• Understanding of housing first model
• Experience with harm reduction and motivational interviewing techniques
• Understanding of trauma informed care
• Ability to multitask in a fast-paced environment
• Strong interpersonal skills
• Team player
• Strong verbal and written communication skills

Computer Skills to perform this job successfully, an individual should have/be:

• Proficient in Microsoft Outlook and Excel
• Ability to use or learn computer databases such as AWARDS

Physical Requirements

• Some walking and travel by public transportation to escort clients to various appointments throughout the city.
• Occasional visits to outside service providers, such as rehab centers, hospitals and medical clinics.

Work Environment

• Mostly indoor office, occasional kitchen and basement setting during group activities and events. Regular home visits to client apartments required.

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.